Today, Second Nature takes a step into the future. We’re announcing the first Resident Experience Platform (RXP), changing how property managers orchestrate and deliver personalized onboarding experiences that guide residents through lease terms, move-in tasks, and resident benefits.
Our goal is to give residents the experience they expect while also saving property managers countless hours in administrative work. RXP creates happier residents who stay longer, pay on time, and drive better business outcomes for property managers like you.
The Resident Experience Platform is the only platform powering personalized experiences that residents pay for and stay for, from onboarding to move-out. It’s a single platform to shift property management from traditional transactions to a dynamic experience for residents, leading to more Triple Wins throughout their residency.
The Resident Experience Platform consists of two key components:
When you combine the two, you get comprehensive management of the resident experience from move-in through move-out. Plus, Resident Onboarding makes it easy for residents to enroll in and understand their Resident Benefits Package.
With the addition of Resident Onboarding to our offering, Second Nature is no longer just an RBP provider. We’re expanding our impact to encompass the full resident experience, creating a true Resident Experience Platform.
The resident flow from approved to moved is not only an opportunity to make a great first impression, it’s also the time when you have the most interactions with residents. It’s the perfect chance to build trust, set the relationship up for success, and develop a positive rapport.
In fact, according to AppFolio’s 2025 Resident Preferences Report, residents who are satisfied with the move-in process are 86% more likely to recommend their property manager, and 29% more likely plan on renewing.
First and foremost, Resident Onboarding is a communication tool. It increases clarity for your residents, helping them better understand both the value you provide and their responsibilities as outlined in the lease. Say goodbye to static, 30-page leases that your residents probably don’t fully understand—if they’re even reading them.
In our upcoming State of Resident Onboarding Report, we found in a survey of 500 residents that only 37% read their entire lease. That communication gap hinders resident compliance, increases friction, and eats up valuable time from your team.
Personalization at scale is one of the biggest challenges for property managers, but in the modern experience economy, residents have increasingly come to expect it. By creating personalized leases based on resident, property, and market, you can deliver unique leasing experiences without increasing your team’s time investment. Plus, if you need to change something in your standard lease terms across your portfolio, you can do it in just a few clicks. No need to dig up every single lease template and manually update it.
Combining our industry-leading Resident Benefits Package with tailored onboarding is the perfect way to close the gap between what residents expect and what they experience.
Want to start delivering a superior experience to your residents?
Sign up for a demo now and speak to an RXP expert in your local market.