Create magic with the first Resident Experience Platform
For decades, consumer industries have shifted from the service economy to the experience economy. In today’s world, renters can get a ride with the tap of a button, order a meal from their watches, and have nearly anything delivered to their door the next day. Why should leasing lag behind with static PDFs?
Rigid tools and one-size-fits-all solutions can’t match rising expectations for clarity, personalization, and ease. Yesterday’s solutions are today’s problems. Imagine a resident experience that’s as personalized as it is scalable, where residents are empowered with choice, clarity, and convenience.
Introducing the Resident Experience Platform, the way Second Nature is eliminating the gap between what residents expect and what they experience. We’re bringing the resident journey from approved to moved into the modern day, giving residents transparency, choice, and support while saving property managers countless hours in administrative work.
The Resident Experience Platform consists of two key components:
Resident Onboarding and Resident Benefits Packages
Resident Onboarding is a guided walkthrough for residents, personalized to them, their home, and their needs. It goes beyond static PDF leases, offering a step-by-step guide through lease obligations, move-in tasks, and resident benefits.
Resident Benefits Packages empower residents to unlock financial wellness, protection, and a better renting experience with a comprehensive suite of benefits that create triple wins: better outcomes for residents, investors, and property managers.
All of this is powered by Maestro™, the industry’s first tool for composing personalized resident onboarding workflows. Customize resident experiences based on property type, market, or resident profile, and push portfolio-wide lease updates in just a few clicks.
Ready to deliver magic to your residents?
See how you can create a next-generation resident experience.