Personalize resident experiences with Second Nature + AppFolio

Resident Onboarding Lift replaces static PDFs and manual emails with a personalized, step-by-step guide through lease responsibilities, customizable Resident Benefits Packages, and move-in tasks.

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Integrated to power your team's performance

A seamless integration of Second Nature’s technology allows you to personalize onboarding inside AppFolio.

Transparency that drives accountability

Close the gap between lease requirements and resident behavior with a guided lease experience.

Unlock new revenue without adding doors

Take service selling off your leasing agents' plates. Enable service enrollment in a simple signing flow.

Take control of your resident experience

Stop pushing residents through generic move-in steps and start orchestrating experiences that build trust.

What is Resident Onboarding Lift?

This exclusive integration between AppFolio and Second Nature makes the journey from approved to moved clear, personalized, and effortless—so residents understand it, pay for it, and stay for it.

Personalized leasing

Close the gap between lease requirements and resident behavior with a transparent, personalized leasing experience that builds trust, relieves operational headaches, and unlocks revenue through service activations.

Customizable Resident Benefits Package

Conveniently bundle perks together—making it easy to improve the lives of residents, investors, and property managers.

Guided move-in and utility setup

Ensure a smooth move-in with an interactive guide that educates residents on necessary steps, like setting up utilities and other key requirements.

How it works

Residents onboard via SMS

Residents get a 2-click passcode, simplifying how they securely onboard and sign their lease. No new portals or logins.

Make onboarding easy to understand

Present lease terms, rent payments, and other required addenda within a branded, dynamic experience.

Customize the living experience

Educate residents on what their Resident Benefits Package includes, and guide them through the process of customizing it to meet their needs.

Ensure resident accountability

Highlight important reminders and property requirements before lease signing so residents are aligned with your expectations from day one.

Reduce operational drag with automation

Residents sign their lease in Resident Onboarding Lift, so you don’t have to chase down signatures or manage lease signing in a different tool.

Guide the move-in experience

Provide easy-to-follow instructions to set up utilities and other move-in requirements while tracking progress to ensure completion.

Get started with Resident Onboarding Lift

Fully integrated to power your team’s performance.