Rental property bundling services are ancillary services and benefits that property managers provide to their residents as part of their lease agreement for a rental property. Property managers may bundle services for a number of reasons, but they typically serve to increase resident satisfaction, take work off the plate of the property management company, and protect the home itself. Bundling means that PMs don’t have to manage subscriptions or agreements with multiple service providers and vendors, and can put that time back into their business.
At Second Nature, we’ve created the Resident Benefits Package (RBP) as a way to bundle services for property managers, with a particular focus on single-family rental homes. As an all-in-one model, our RBP integrates directly with property accounting software and offers fully-managed services that property managers can set and forget. That’s why we’re trusted by 2,500+ property managers nationwide.
Property managers are leaning into the value created by a single service bundle, outsourcing resident benefits. The benefits are tangible, from time savings to consistency and quality. Here are some of the reasons why bundling services can help PMs better manage their programs:
A bundled RBP can include a variety of services for your residents, but the benefits in Second Nature’s Resident Benefits Package have been specifically curated to delight residents, make investors happier, and take work off the plate of property managers. Here’s how we’ve built our bundle:
Most residents are required in their lease to change their HVAC filters regularly, but only about 10% actually do it. With Air Filter Delivery, residents get their filters delivered to their door right when it’s time to change it. Residents breathe cleaner air and save on energy bills, while investors see 30% less HVAC maintenance on average.
Pest infestations can be a nightmare for property managers. Residents blame investors, investors blame residents, and PMs are stuck in the middle. With On-Demand Pest Control, residents contact a local service provider directly and schedule their treatments. No expensive preventative sprays, no phone calls to your office, and no cost at point of service for the residents, so they won’t defer critical treatments.
In the modern world, high-speed internet is no longer a nice to have, it’s a necessity. Our Group Rate Internet program is designed specifically for scattered site properties, and leverages our extensive network to get negotiated rates lower than what residents can find on their own. Plus, we’ve seen that properties with Group Rate Internet included in their listing lease five days faster, on average.
Managing insurance compliance is often a full-time job for property management staff. Our Renters Insurance Program is specifically designed to track residents’ policies, make sure they’re compliant with your lease requirements, and automatically enroll them in our master policy if coverage lapses. Residents stay protected, and so do owners’ investments.
Positive credit reporting for on-time rent payments can reshape your residents’ financial futures. In fact, we’ve seen that residents see a credit score boost of 64 points on average in their first year of enrollment, which can translate into almost $50,000 in savings on things like car loans, credit card interest, and future mortgages. Plus, residents are more likely to pay on time and stay longer when they know it’s being reported to credit bureaus.
Why do residents earn points for expenses through their credit cards, but not for their biggest monthly bill—their rent? Resident Rewards delivers true value to residents by giving them points for on-time payments, which they can then cash in for prizes, gift cards, discounts and more. Property managers can incentivize on-time payments and drive down delinquencies, leading to happier investors.
The chance of falling victim to identity theft and cybercrime is now one in three. Our Identity Protection program keeps residents’ data safe, and offers up to $1,000,000 in coverage if there is a breach. That minimizes disruptions and protects their ability to pay rent on time, saving you from having to chase down delinquencies.
Moving day is stressful enough without having to research who your utility providers are, chase down the best deals, and wait on hold. Our Move-In Concierge provides a dedicated phone line where residents can get all the information they need on utility providers, including what kinds of promotions and discounts they might be eligible for.
All of these benefits are fully managed by Second Nature, so they don’t add any workload for your property management team. Plus, if you already have resident benefits, you can incorporate them directly into our bundle.
With success-based pricing, you don’t pay us until benefits are actually delivered to residents, keeping the whole program cash flow positive. We want these to be benefits for you, too, not an extra cost for the business.
Each of the benefits in our RBP is designed to create a triple win—for residents, investors, and property managers.
Keeping up with renters’ insurance coverage, policy details, and compliance takes time and leaves room for error. It’s difficult to know when policies lapse or residents cancel them.
Second Nature’s Renters Insurance Program automatically tracks coverage 365 days a year, flagging when a resident’s policy expires. If a resident doesn’t have coverage, we automatically enroll them in our master policy. Protect your residents and your properties without adding administrative work.
Coordinating multiple service providers for things like pest control is a drain on your team. It disrupts their workflow, leaves them playing phone tag, and results in fragmented communication.
With Second Nature’s fully managed RBP, your team and your residents have one trusted point of contact for all your services. Save time, reduce phone calls, and simplify billing.
HVAC issues, air quality issues, and pest control are expensive maintenance line items for property owners. In fact, HVAC is typically the most expensive maintenance line item for investors.
Our Air Filter Delivery and On-Demand Pest Control prevent many of these problems before they start, reducing HVAC work orders by up to 37% and protecting your investors’ biggest assets.
With more rental options available and a softening market, properties offering the same basics can struggle to attract and retain quality residents.
Bundled services like Group Rate Internet, Resident Rewards, and Move-in Concierge create a standout living experience that helps properties fill faster and increase renewal rates.
Between utility setup and pest control requests, residents often juggle multiple responsibilities during move-in and beyond. In fact, according to AppFolio’s 2025 Renter Preferences Report, residents rated connecting their utilities as the most difficult part of moving.
Second Nature’s move-in approach streamlines setup and support, giving residents one seamless experience that encourages them to “pay and stay” longer.
Second Nature’s RBP is designed for quick and easy implementation with full support along the way. Our implementation and customer success teams are here to help you, complete with resident education materials, lease templates, and more.
See how a Resident Benefits Package can transform your portfolio.