Warning: This episode is not recommended for those with a weak stomach. The stories in this episode are true and include real horrors encountered by property management professionals.
As a property manager, you never know what you might encounter. In this terrifying episode of the Triple Win PM podcast, we hear true stories that will make you tremble and squirm. Stories so terrifying they may just keep you up at night.
This episode is brought to you by Second Nature and Pest Share. Did you know that On-Demand Pest Control is now part of RBP? Avoid terrifying pest issues with a fully managed RBP by Second Nature.
Check our Facebook page on Thursday to see who is crowned the winner of the TWO best/worst PM horror stories. And share your very own terrifying tales too!
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Season 3 Episode 16 features Andrew Smallwood and Justin Clements
The Triple Win Property Management podcast is produced and distributed by Second Nature
Transcript
Intro
We get a work order, and the tenant puts the caption "maggots falling from the ceiling." And I was like, What? And that the scope is they always have to upload pictures. So she uploads pictures, and there's literally maggots. And I go, Where are they coming from? And she's like the air ducts. They're literally falling onto my bed.
Andrew Smallwood
We're really excited for this Triple Win live, a very special version of Triple Win live. If we know each other and we're acquainted, I'm happy for that. If we're not yet acquainted, looking forward to that. My name is Andrew Smallwood, chief customer officer at Second Nature, and the host of the Triple Win podcast. And I just want to give a quick shout out to Laura Mac, you know, Laura Mac and appreciate Laura Mac. And we usually wait till the end to I think the person who makes you know, everything happen. All the trains run on time. So I want to give special thanks to Laura Mac up front for everything she does to support making this happen. And we've got some special guests, our friends from Pet Share joining us today, which is really exciting because we couldn't think of horror stories. If you're like me, I've got like arachnophobia or whatever it's called deathly, deathly afraid of spiders. Like, irrationally afraid of spiders. I've got a copter that admits to that and anyway, so we've got some good, good bug infestation stories, and by good, I mean bad. We had some amazing stories submitted in advance from many of you who register it, so we're excited to highlight you and some of the stories today and we're excited to invite some more of those in. And a couple of things about today, kind of how we imagine this go. It. And then I'll do a little housekeeping on just upcoming events and things that are going on. You may want to know about, you know, the culture of of this today. We want it to be fun. We realize there's probably going to be some things that are shocking that are shared. You know, there may be some lines that are stepped on for, you know, what people's tolerances or the crazy. But we know property managers all you deal with there's a lot a lot of crazy things that you deal with where where we ask it not to go as we're not we're not here to name names or call people out specifically or figure to get too personal, that it'd be more about the situation or, you know, what was encountered. A lot of times that involves speedball. But, you know, we we'd ask for a holding, holding some dignity and respect for people, even if it was, you know, some of their most challenging or toughest moments involved there. The the other thing I would say is we were we're recording this. And I think Carol Housel has some fun things planned we've got later this month closer to Halloween itself. Okay, Carol, is it Prop Terror Week? Is it Tales from the Crib? Is it? What's the what's the what's I can't remember what the language-ing we we landed on was what we're calling it.
Carol Housel
Yes. We're calling it PM Terror Week. And it's the week of the 23rd.
Andrew Smallwood
Okay. So it's kind of like Shark Week, but not just sharks. I guess. It's, you know, the best the best stories from PMS. And we're going to hear some great ones today. We'll be following up on that. So there'll be a chance to continue the fun there. And I think some prizes and things that we'll be giving out all all that week as well. So you may have a chance to be featured there, which is which is pretty cool. All right, great. With that said, some quick housekeeping in the Maldives, right? In this, we've got our RBP workshop on November 9th coming up. So that'll be almost a month to the day next month. And that'll be featuring property managers who are, you know, designing and deploying winning experiences for residents, investors in their team through a highly profitable and effective resident benefits package and tips for navigating that. So if you already have a resident benefits package, but you're thinking about, hey, how might this evolve to a 2.0, this could be for you. You don't have a resident benefits package yet. This could be for you whether you decide to be a Second Nature customer or not, or engage in the formal services. This is an educational type of type of workshop that you can get a lot of out of. And then finally, we're going to have our final digital convening for our broker owners in the TWLX format for the year. We've got a special keynote guest that we locked in. I'm pretty sure I can go ahead and announce this Laura Mac, that Cameron Herald, who's a multi bestselling author in Cameron, has a TED Talk with millions of views. And it was like one of the original TED talks talking about entrepreneurship, which is exciting. He made his initial claim to fame as the CEO of 1-800-Got-Junk during their heyday and big growth phase, and he's really considered by many to be an entrepreneur whisperer and has worked with hundreds and hundreds of small business entrepreneurs, you know, in growing a great business. And he's got many great books on the topic of vision. I again, growth operations, everything into like even PR, all kinds of topics. And I think we're going to purchase some books in the name of raising some money for charity. That whole conference. So that'll be run as a fundraiser for communities and school and schools and our open's charity of choice. And it'll be a great, great event. So, I think registration is actually going live for that. It looks like we got a link there, so it looks like we're even ready to not just save the date, but you can even go ahead and save your spot for two weeks for broker owners. All right. As always, you can stay up to date in the Facebook group, which was mentioned at the bottom there. That's it for my housekeeping. We're excited to get into it today, Triple Win live and share some more stories. I think we've got the past share, guys joining us here as well. But here's what we want to do. You know, the ones I want to kick off with, We had a couple of insurance stories and I'll help get us kicked off here. I'll share one or two here, but we'd love to hear if there's anything that falls in the category of insurance. We're going to talk about the past. We're going to open up to like move in and move out stories and broaden up from there. But we're going to kind of kind of go by segment here and cover a couple stories. So I'll I'll kick off with one. All right. I'm going to paint the picture for here. You don't have to close your eyes, but it's a little scary to close your eyes as we talk about this. But there were animals in the property and there was pet feces, and I'm reading it in quotes here, covered all floors and chewed through doors, door frames and flooring. All will need to be replaced each weekday damage doing to be submerged by the water. The water heater is being assessed as the wiring may have been damaged and damage to appliances. The refrigerator full of moldy food and missing all of the shelving. So I fully pulled out the basement, clean up and repair walls and there were both children's and adult diapers in addition to animal species. All there. And there was an entire team sent to extract the water and the excrement. The the cost was north of $15,000. I see people with their hands over their faces. I feel like putting hands over my eyes, ears and certainly over my nose, imagining that one. That was pretty incredible and a way to mark it off. Transitioning to the next one. I will say, if there's nothing else I've learned, if there's one thing I've learned from property managers, it is that there is no such thing as a flushable wipe. Flushable wipes do not exist, despite what marketers may want to tell you or teach. You know there is no flushable wipes. Please do not flush anything that is not toilet paper down. But the tenant, in this case, flushed baby wipes down down the toilet. The main line backed up, causing sewage water damage, the master bathroom, the master bedroom, the living room, the front entry, front entry into the laundry were all affected by the back up. And this was actually a paid claim. Both of these were actually under a Second Nature insurance policies. Over 5,000 pay on this one. This one came to $14,997.96 to cover the damages for that one. Okay, I've got one more bonus. It's a Triple Win, so we'll cover for you here before we open it up. But we want to hear some of your insurance stories or best things that would or wouldn't be hopefully would be covered by insurance. They it it was a recent claim that we had moving box bumps. The stove now has to start a fire to start a big fire. It is $45,809 claim and $0.91, man. It just feels like a scene out of Final Destination or something like that. The craziest things happened. A moving box that's a stove now upright and there's $45,000 in damage. Crazy, crazy, crazy. So, hey, Laura Mac. So, what's the best way we should invite people up to share some of their stories? Or under the insurance banner.
Laura Mac
You can type in the chat. I would say that would be good. I have a story I want to share. We can call you up or there's a little handrails reaction button. So down at the bottom, you can raise your hand with a little reaction, or you can call on.
Andrew Smallwood
People aren't scared. Yeah, I know. If you're in the West Coast, it's early to hear these stories. We're going to we're going to need to, like, drink some relaxing tea or something. When this trip went live, it's over. Settle our nerves. But, Karen, I see down in that it may be Karen actually pronounce one property We manage has its own water treatment facility. Flushable wipes can back up a 26 unit quickly. It's a problem. It's a problem. Awesome. Hey, Laura, I'll leave you to help support. Kind of like bringing people up or human people up here, but will keep things moving. I actually had one more come in here probably. By the way, if you want to share something and we'd love to hear from you in your own words, because you're going to be the best storyteller here. But I'm happy to share. Share. Share. If you're not able to do that or in a place where you can do that. One just came to that said the dog escaped and ended up biting one of the neighbors who had to get plastic surgery due to the injuries. And there's compensation being asked for the medical bills in the amount of $7,861.03. The actual payout of the claim I'm seeing here was actually 25,000, because while there was medical bills, there's also legal liability involved in addition to that. And so, one of the things about Second Nature is insurance and dog bite claims. It covers all breeds one third of all of state farms payouts were actually in 2017 to dog bite issues. And yet it's a lot that a lot of insurance carriers don't cover or are they restricted to like just Chihuahuas. And so they kind of restrict the breeds, which is something that to keep an eye out for. All right. We'll have people queuing up here. I do want to come to a couple our special guest. I think we've got
Justin Clements
with us. I'm not mistaken for the best share team. hi there.
Justin Clements
Hi there, how are you guys doing?
Andrew Smallwood
We're going to bring Justin up. There he is. Awesome. Justin, good to see you, my friend. Hey, would you mind introducing yourself and bachelor Second Nature is proud to be partner with. Bachelor, by the way, is something we offer in our resident benefits package. One of our newer partners this year and been great to work with. But Justin, can you give a little introduction of yourself in the past?
Justin Clements
Yeah, that's great. Yeah. Thank you.
Justin Clements
I'm sure many of you know me, my other co-founders, Tom Clements and Landon Cooley, were with Pasteur, which again are equally grateful and have had the pleasure of working with Andrew and Second Nature team within the RBP. It's been a fantastic relationship thus far and continuing to look forward, but ultimately Share is a software essentially designed for kind of managing a lot of these very specific pest related and preventable horror stories, you know, that we're all going to kind of speak to. And so, ultimately we, we work as a line item within, you know, a benefits package. Ultimately just like with Second Nature overall, broadly managers. And so we give access to their the residents via the property manager within those benefits package to give them quick and simple ways of requesting pest control services. And I'm sure as many of you will or have experienced or probably will experience some of these horror stories of bedbugs, cockroaches, fleas, whatever have you that infest these either multifamily or single-family units. And and we help mitigate a lot of that by giving residents first access to head off those issues. So so that's us. And yeah, we're excited to be here,. Thanks Andrew and the Second Nature team for, you know, co-sponsoring this with us. Yeah.
Andrew Smallwood
Awesome. All right, Justin, I mean, part of me hopes we don't have any photos or any.
Justin Clements
Well, we got plenty.
Andrew Smallwood
All right, if you see me, close my eyes again. I've just got, like, irrational fear as it relates to bugs, an emotional reaction about it. But Justin Yeah, I would love to to see it over to you and share a couple of kind of like the best stories that you've seen at Tessera that have been shared by property managers at slowly.
Justin Clements
So, you know, I would say these are some of the early stages, one of which is probably ground zero for us. You know, as, as pest share started to kind of formulate to become and formulate our our, you know, product market fit and one of which was a bedbug issue. And as many of you can imagine or either have dealt with, actually, I'm curious how many people in the group have dealt with a specialty pest, whether they are bedbugs or cockroaches of sorts in their portfolio that they manage. That's awesome. So really statistically, you know, the you know, 89% of people will deal with a specialty pass, whether they're roaches or bedbugs at some point in their journey along their rental process. And so I think that's ultimately what we what we do is solve that issue. And I see a $12,000 bid for bedbugs here in the chat, which is not far off of of a common occurrence, especially in multifamily as they start to spread amongst units. But I really wanted one of those cases was early on we got called out by a local property manager from Boise and they had a pest control issue and it was suspected to be bedbugs. So we went out to verify we had our local vendor essentially that was there to perform the service, and you know, what was initially thought to be a $ 2,000 bedbug job turned out to be a $25,000 bedbug job across all of those units. And so, you know, they're sneaky, sneaky bugs and they reproduce incredibly quickly. Loli here has some pictures that that we we posted from some of these jobs you can kind of see on some of these these photos here that these are all of the bedbugs and the feces of the bedbugs. Those those brown specks, those brown spots that typically reside within the corners and the seams of the beds. This here is a box spring actually from a job that we did a long time ago. And a boy, I tell you what, if if they're not remediated quickly and found quickly, then they're ultimately going to start taking over the space. And and we want to we want to in the in the terms of a adder in the Second Nature term, we want to we want to keep our renters and we want to evict the bugs. We don't want the the the the the vice versa. So that's that's one story that that we have got there with some some gruesome pictures here.
Andrew Smallwood
Oh, my gosh. Justin, I mean, I know every property manager has a file folder. If they don't, they're about to like somewhere on their desktop that has like all of these photos of like the car that went into a living room, the ones that I'm seeing in the chaff here of just like everywhere this is that and that the kind of things that like you show to someone, it's like what I managed my property myself doing this. Do I want to manage the situation? I mean, educate investors to the risks, you know, that are out there. So I'd encourage anybody who's here like, hey, you know, feel free to if you can stomach it, grab some of these photos and drop them in that in that folder at home and and know the story and share the story. That's part of the value we want people to get from today. I think we've got a story actually about does it qualify as a pest? I guess Shauna can tell us, you know, her story of what she found, and this is a good one.
Speaker
Well, we found a donkey and one of our residents. Now, we were actually in the process of purchasing it when we first found the donkey. It was tied to the deck. What could possibly go wrong? And, you know, we were kind of going through it, walking around the corner and the inspector was stranding because donkey, we're like, What does Donkey like? Shrek? What? What are you talking about? We walk around the corner, we find the donkey, and we're like a donkey. So we called the seller. We're like, You need to get the donkey out of here. They have closing. I drive past the house just to make sure the donkey is gone. No donkey in the yard, no doggy on the dad. They can. It's good. Turn around and start to come back. And I see a long furry snout and the basement door. They moved it into the basement because the seller had called and Animal Control was out looking around, trying to find this donkey. So the tenants moved it to the basement to try to hide it. So that was a fun one. We did manage to evict the donkey rather quickly. I called a friend with a horse trailer and said, Move it out of here. They pick it up from wherever you take it.
Andrew Smallwood
Oh my gosh. So wait, there was somebody who came by with a trailer, and that's how the donkey got moved.
Speaker
I ran over with it with a horse trailer and we loaded up the donkey until the residents could find a more appropriate place to take it. And yes, I charge them rent or storing the donkey at my friend's property.
Andrew Smallwood
Oh, my gosh. Yeah. That falls under the unauthorized animal. Is it emotional support, donkey? That's right. Thanks so much. Can we give Shauna a round of applause? A little zoom round of applause. Just imagine the crowd going wild. Your shot at that. You can see them clapping on behind. There'll be a barrier there. But Shauna, thanks for jumping in and sharing. Justin, I think we've got time for one more from you in the pasture crew. You guys have another another pest story we can we can share here.
Justin Clements
Actually, yeah, there was so there was a job that actually in my early days as a technician a long time ago, there was actually an issue when it came down to roaches. And so the roaches were essentially it was thought to be a very mild infestation. And so they called because they had noticed it one evening. And in most cases, it's the evening time that you'll notice one or two of them scurrying around here or there. But it was in their kitchen. And ultimately, when we sent the crew out to inspect, we pulled out, which again, ultimately a lot of times they'll they'll go back behind water sources. And so in a lot of times the cases was they'll go up underneath the cabinets, they'll go underneath the sink pantries, but in the most common places is going to be behind refrigerator door and underneath stoves or ranges. And then the worst part that we encountered was when we pulled out the dishwasher unit, there were just thousands, thousands of roaches that were sitting behind. They're just breeding and multiplying as, as you know, as if they were, you know, paying rent. And so ultimately, that's that was a one of the worst roach jobs that we had encountered before. And it was it was ultimately, once we found the issue, it was fairly easy to remediate. But the matter of the fact was a lot of times when it comes to the specialty, the roaches, the bedbugs, it's it's when they become an infested, you know, number of them that we start to notice because the it gets the space gets overtaken and they have to therefore spread and come into common place or common areas. And that's when people notice them. So a lot of times those are the cases where when you're noticing a few here and there, generally you're going to find them in their most common places, either overcrowded and and you don't you don't want that to get to that point. So usually, the quickest way of doing it is heading off the situation as soon as you notice them. So it was yeah it was a terrifying event and I felt like I probably after I pulled that out, I felt like I needed to go home and, and just take a bath and in, you know, pest control product, roach product so that because I felt them just crawling all over me ever since, you know, for like a week. So, so that was, that was a tough one.
Andrew Smallwood
Oh man. And just so I'm just curious as a follow up question, like what's the range of loss for like roach treatment? You know, hey, if it's relatively early on and you're handling it versus like if it's kind of a severe infestation issue, like what's what's it typical and I know that probably depends by market a little bit, but just kind of a directional.
Justin Clements
Yeah, Yeah. Obviously, you know, markets are different regions, you know, types of types of roaches are also very different to treat. But on average, you can expect a roach job to be anywhere from as little as $500 to upwards of $2,000. And it ends the severity depends, because if you find them in single locations or if you find them in multiple rooms, that's especially in a single family. That's when you start to really jump the cost up to upwards of 3 to 4000, depending on on multi-room infestations or severities within a particular room. So it's always best to catch it early and often. But again, I think the best case is giving the residents the opportunity to catch it before they move out or before it gets so bad that they say, Hey, let this is your problem now, not mine.
Andrew Smallwood
So yeah, yeah, I love how the on-demand pest control makes the responsibility transparent and clear. Hey, this isn't just something on page six of my list. This is something I'm responsible for. But here's a cost-effective way to ensure if something happens, you can immediately have a way to get great service coordinated quickly before it becomes a bigger issue, which, you know, is the highest value way to solve the problem for everybody. Hey, we've got a couple more people. I think we're going to queue up Karen Jordan here. I think we have Liliana. I see probably will come to you next. After that, you may we may have Jen rule NS and Shauna again, right as we cue Karen up here. By the way, I alluded to this earlier, but I didn't say specifically. We talked about prizes, and I realize I didn't say what the prizes were. So I do want to call out what the prizes are specifically, if you know the past share guys like that Second Nature we're known for like the purple jackets. They are like the orange shoe movement that's going on. They've been raising money for charity people, the same part as ourselves for community schools, which has been great to see. And they have these awesome like orange shoes that they and many of their customers and fans have been wearing. So I think PowerShares agreed to actually give a pair of orange shoes for like the best story told by a property manager, which is great. Second Nature. We're going to we're going to spoil the surprise. That's coming up at an hour of nationals this week. So you're you're catching this here live and you're going to get the first to know. We've been working for a couple months on making a cards against property managers game right that property managers can play. So if you're familiar with cards against humanity, basically imagine that. But all are contextualized for property management. So there's like the action cards and the answer cards and fun to play. So we're going to have some of these in our financials, but we're actually going to be giving one away today to one of the best horror stories shared to that. So with that, Darren, no pressure prizes on the line. We're coming next on Story.
Speaker
I think this is like the best Zoom class you guys have had. I mean, this is like, I can't look, I can't hear about, I can't stop this. Great. Okay, So we get a work order and the tenant puts the caption maggots following from the from the theater. And I was like, What? And that the scope, if they always have the pictures. So she uploads pictures, and they're Google, they totally maggot. And I go, Where are they coming from? And she's like the air ducts. They're literally crawling onto my bed. I be like, This is not even a thing. Like, how could this even happen? So course the owners like, Oh, she must be reading something in. We send a pest company out there. They're like, No, these are the llamas of a beetle and they've been bested in the neighborhood. So it's not just her. It's kind of like I'm a beginner. And these beetles lay their eggs, and they all from the air, and they were all over her bed. And it was like, I can't look, but I had to look at it. It was disgusting. It took almost a month to treat them to finally get rid of them. But yeah, literally maggots on her bed.
Andrew Smallwood
Oh, my. Yeah. Wow. Wow.
Speaker
Well, Justin, I wear a size 6 in those shoes.
Andrew Smallwood
That was incredible. Karen Jordan, Thank you for sharing that. Liliana, we'd love to bring you up next. Come on up to the Zoom stage. I think this story has some feet and a tail on it, it sounds like.
Speaker
Hi. So I'm with property management and we are kind of still remedying the situation we just found out with our fact those are Marikina that the rats eat like a whole tub of the dishwasher out. This was a brand new dishwasher that we had to replace because of the rat. We sent the first pest control guy out there. We thought it was over with, but you know how rat they are and they like to multiply a lot. So we thought it was remedied, but it was not there. We got lots of pictures of the rats of them chopping them and all kinds of things like that. So we ended up having to sit a second pest control person out there and they were camp. It wasn't that deep, though. They're coming in, which we go back and forth, and there are many, many, many of them. They ate through everything that the the insulation, the electrical wires, just everything. So it was pretty bad. Wow.
Andrew Smallwood
Liliana, that was incredible. Incredible is the word I have to say. Thank you for sharing that, Justin. Sorry, were you going to add something?
Justin Clements
I just, I just have a fun fact ultimately with rats, because rats are an incredible nuisance and very damaging. And I would say that that in particular to investors in your, your owners, a lot of times, you know, they mice can fit through anything that they can fit their head through. And likewise rats. And so oftentimes, the size of a dime for mice is the opening that they can that mice can fit through, which is why a lot of times you'll find them coming through the ventilation through your dryer. They'll oftentimes coming come through the same thing from underneath crawl spaces within the openings of the plumbing, because that's their easiest access points. And the same thing with rats. They can fit through the size of a quarter, which, if we all know, there are plenty of those spaces within all of those properties that we manage. And so I just wanted to throw out that fun fact there because that's it's not an uncommon thing. And surprisingly, just like you mentioned Liliana, they can shoot you through soft metals, aluminum. They try to chew through electrical cables, oftentimes amounting to more of those issues that need to be remediated and fixed when it comes to property damage themselves. So catching those early is important. That's a great story.
Andrew Smallwood
Oh, man. Okay. Next in the queue, we've got Jen Rolands on the call. Great. I love to see that. Hey, Jen.
Speaker
Hi, guys. Well, I have to tell you, I've got a bad one. Now, this is isn't. You know, maggots are rad. This is bad. So, like, for real? So it was Halloween, but I didn't remember. That was. I got a call after hours. One of our big Victorian buildings has about2 units, and somebody tells me there's the coroner's truck is out front. You got to go. Somebody is dead. Okay, So I ran out there and it was a very sad story about a man who lived alone on the second floor and his family hadn't heard from him. His family climbed the fire escape, climbed in the window and found that he had, in fact, passed and, you know, called emergency services. So I'm there as the landlord, and I've got the family member petrified of seeing dead bodies, still never seen one. And the coroner informed me that this was not so much a person anymore, but more of a puddle. A puddle full of maggot. Justin, we should have had you. So there's quite the scene, right? There is a fire truck and police cars and a coroner's truck, and they call in the squad. Six guys in white suits, and they take the white bag upstairs, and I'm keeping the family away, and I'm so excited to, like, get done with this opening and propping up the doors so I can hide and not see the whole situation is I'm propping open the doors. And the six men in the white suits are at the top of the stairs, bringing the very soggy bag down the stairs. I look out on the street and I see hoards of little children in costumes because I had forgotten that it was 6:10 p.m. and it was trick or treat. And I have essentially a haunted mansion with a bag of people puddle coming out the front. And it's not invisible because there's so many cars and vehicles that it was just I just did. I just hid, and that's what I did. And it was horrible in any way. That's what happened to us. They caused a lot to get that stuff out of a unit, so insurance will cover it generally.
Andrew Smallwood
And there was tragedy, there was horror, there was comedy.
Justin Clements
You get all of it.
Andrew Smallwood
I think we need the expansion pack on the cards against property managers.
Justin Clements
Exactly. I love it.
Andrew Smallwood
Oh, my gosh. Jen. Thank you for sharing that. You're going to win something. I don't know what it is yet, but you deserve you deserve a prize. That's all right. Great stuff. I think we've got it. Looks like Shauna has a story. We could bring Shauna back up.
Speaker
Well, our story actually kind of ties into Jen's because we also had a dead body in a property, but ours was the opposite of the puddle. So it started when he hadn't paid rent and we're trying to peek in the windows and looking around to see any signs. And we think maybe the tenant has moved out and just forgot to tell us. So we go in and discover a dead body on the floor, but it's not the tenant. It's some way this person looks like they were black and the tenant was white. So when we walk in and see this person, it's like, Oh my gosh, that our tenant killed somebody and now he's on the run. So we're walking around trying to find signs and then we see and they could ravage both of the tenants. The vehicles are still in the garage. His stuff is still here. In the meantime, I'm on the phone with 911 talking to the 911 operator who's trying to get me to go over and get CPR to this person. And I'm like, no, I'm not going over there. This this body is definitely dead. It is not there is no bringing this thing back. And so at about this time, the person that was with me has been looking through the house and they go, you know what? I think this is actually the resident. And we start looking, and we realize, oh my gosh, it is. They just their skin has darkened, and they look a little different. So we are just having this conversation amongst ourselves and that and the person on 911 is like, Hey, hey, what's going on? Talk to me, talk to me. And we explain to her what's going on. She goes, Yeah, you can wait outside. You don't need to stay in there with the body anymore while the authorities get there. Anyway, when the coroner arrived, he informed us that the body had actually mummified and the A.C. was down, so he had a fan blowing on him. All this stuff. The body had actually mummified. And when they did the autopsy, they realized the skin had dehydrated almost a full inch. And so we had the opposite of the panel, which was actually really great from our perspective, because the clean up was much easier. How was arm dead body story?
Andrew Smallwood
Oh, my gosh, Shauna, what a story. Wow. I'm I'm seeing in the chat that, like, I feel like if somebody's been in property management for long enough, there's going to be some tragic event that happens at a property at some point involving a resident or somebody else. These are these are wild puddle to mummy. Oh, my gosh. Warmack. That's what I remember for you in our order here. Yeah. That the stories are escalating. I feel like at this point where what, what do we got next? I know we've got a couple more in the hopper here. We might wrap a minute or two early, but we've got time for a couple more we're sure we got next.
Laura Mac
If anyone else has one. I know Jen has another one up her sleeve. I say we go to Jen and I think we have some more time. So let's let's keep them coming implausible.
Andrew Smallwood
Does Jen as a sequel here? Was it was it on Halloween or?
Speaker
No, this one wasn't on Halloween, but they're dead. I'm sorry. So how did this story go? The tenant was evicted in October. Be cleaned out. Didn't happen till December for many reasons. So the crew was sent to trash out the unit and bound all kinds of things like you do in an eviction. One of the things was a rolled-up carpet, and they had put everything out on the back balconies. They could start the interior work, and they got a trailer, and they're throwing stuff from the third store down into this trailer to make expedient work at the trash out. And the carpet that they had put on this metal balcony had rose into the balcony because it's December. So they use their brains, and all three of them just gave it hell and kicked it loose, and two of them got it up, and they lost it over the side. And when they hold it over the side and they looked down two purple feet fell out of the and then use those genius brains again and ran downstairs and cut it open so they could just really see next door to the police station. By the way, all the ladies in this room probably would have gone to the police station, but these guys cut it open. And by the way, when you cut it open, your duds are destroyed. They will never come back. We had to buy outfits and boots. And so what had happened was a woman who I suppose she lived on like disability kind of limited income, and she had a man living with her, and she died, and he didn't kill her, according to the cops. But he did roll her up and let her sit there for months. And then he didn't get himself evicted. They didn't take her with them. And guess where they found her former roommate at her son's house. He had told everybody she had just moved away. She had moved away and wasn't talking to anyone anymore. She was he was living with the son. And so anyway, we saw the crying because our maintenance tech knew exactly who it was. That small town said you could probably find them between here and here walking on the street. And they got up. But yeah, we had a we had a tourist attraction at that building for a while because it made the news and people would take pictures in front of it. So yeah, that was that. And he didn't kill her. That's what we'd say.
Andrew Smallwood
Jen Roland's. Another, another story. I you know, I've often heard property managers say, like to be a property manager means you're like one part babysitter, one part counselor, one part. It seems like also like law enforcement investigator or crime scene investigator or I covered a lot of ground here. The complicated world of property management. I love the comment I saw just a moment ago here, as the stories have really, really, really warmed up. I think it was from Amanda. I've never been so happy to be signed up for a trial in life. I've never been so sorry I did. At the same time, that captures a lot of the a lot of the feels right now. Great stuff. Hey, here's what we're going to do to start to bring this thing home. For now, I want to invite if there's any last minute sheriffs, we've got time again. We got a couple of prizes to give away. So we're going to give away some prizes. So if there are any last-minute sheriffs who want one by the end of last-minute share a great story of your craziest move-out and the horror or nightmare that you saw it move out, or you know, it could be something else really anything's fair game at this point. So we'll invite any stories in, and we'll give our prizes away. The Justin, was there anything else anything else on your end that you wanted to to share cover before we wrap up today?
Justin Clements
You know, I've just been enthralled in all these stories. I think I think you're totally right. The sentiment is totally captured in that statement from Amanda in Never been so sorry that we did, but never been so excited at the same time. And it's these all these stories have been amazing. So I love how they're capturing the the essence of property management, too. Because because you never know what you're going to encounter. And, you know, when it comes to kind of just ultimately that we approach many things is being prepared and having everything that you are doing, everything that you can to be prepared first and foremost for for the chance encounter is is going to set you up for success. I'm a big proponent of that but absolutely, that's been an a it's been an amazing webinar thus far.
Andrew Smallwood
What a fun, fun trip I went live to have with you. I hope this is too entertaining for you and cathartic for you and just enjoyable as well as maybe even a little bit of insight around some of the risks that are there. I hope you're compiling that special folder on your desktop. Of all the stories and all the photos, everything else. Second, Nature is going to work to compile a lot of that with the passenger team and with all of you so we can package it up nicely and you can just add whatever else you've got. Keep an eye out for PM Terror. PM Terror coming soon to a social media channel near you.
Laura Mac & Carol Housel
And that wraps up another episode of the Triple-Win Property Management podcast. Thank you for pressing play. We hope you've gained valuable insights and inspiration.
The Triple-Win Property Management Podcast is proudly produced and distributed by Second Nature, where we believe in a Triple-Win, building winning experiences for your residents, investors and your teams with the only fully managed resident benefits package. Visit RBP.SecondNature.com to learn more and talk to an RBP expert in your area. If you have any questions or comments or want to weigh in on the conversation, we'd love to hear from you. Email TripleWin@SecondNature.com. That's TripleWin@SecondNature.com. Stay connected with us beyond the podcast. Visit our website at SecondNature.com to stay updated with upcoming property management events and articles. And don't forget, you can keep the conversation going in the Triple-Win Property Management Facebook group. It's exclusively for property managers. To receive even more valuable insights and updates, subscribe to our newsletter. You can find the link to that and much more in the show notes. On behalf of the Triple-Win community, this is Laura Mac, thanking you for tuning. And on behalf of Second Nature, this is Carol Housel. Check back soon for another exciting episode. Until then, keep striving for that Triple-Win.
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