Calendar icon February 6, 2023

What Are The Germiest Places in Your Home?

What places harbor the most bacteria in your house? The answers might surprise you.

 

So you want to know what the germiest place in your home is? (We’re assuming this since you were kind enough to click on our blog post). Well, the answer might surprise you. Most people associate germs with things they find disgusting, and as a result, would guess something like the toilet is the nastiest place in your home. It’s not, though. In fact, it’s not even close. Let’s get started with number one.

  • Dish sponges
  • Kitchen sink
  • Toothbrush holder
  • Bathroom faucet
  • Countertops
  • Remotes and controllers
  • Keyboard
  • Dog items

Dish sponges

 

According to a 2011 study conducted by the National Sanitation Foundation, dish sponges are the single germiest place in your entire home. It makes sense, too, if you think about it. Sponges are the perfect place for bacteria to live, breed, and party it up.

Sponges suck up water and stay moist because, well, they’re sponges, and they hold plenty of food from scrubbing dishes for bacteria to eat. 86% of sponges within the sample tested by the NSF were identified as having mold or yeast, while 77% had coliform bacteria, which includes the dreaded E. coli.

To clean dish sponges, you can soak them in water and microwave them, which is a prevalent cleaning method that will kill bacteria. You can also run them through the dishwasher on heated dry. You should clean your sponges after each use, as they soak up nasty bacteria like a, well, sponge. You should also go ahead and replace your sponges every two to four weeks to keep your kitchen sink area free and clear of nasty bacteria.

 

Kitchen sink

gross kitchen sink

 

Many people would guess that the bathroom is the germiest room in your home, but the kitchen is certainly here to give it a run for its money. Kitchen sinks are harborers of food scraps, and you don’t typically dry them out after use, making them another appealing place for bacteria.

According to the same study by the NSF, sinks were again frequently full of coliform bacteria and mold. 45% of sinks tested were positive for coliform, and 27% were positive for mold, which is a significant step down from the dish sponge, but still pretty gross.

You don’t have to be too careful about how you clean a kitchen sink. You can scrub it down with some disinfecting spray and a towel or sponge, preferably an unused sponge. You can plug it and fill it with warm soapy water and bleach.


Toothbrush holder

toothbrush holder
 

This one is a little more surprising but starts to make sense as you think about it. Mouths are germy, and a toothbrush’s job is to remove food and stuff from your teeth. You then typically rinse your toothbrush but don’t actually clean it with anything other than hot water. So naturally, the place that holds these items is going to become a refuge for bacteria.

NSF noted it as the third germiest place in your home overall, but with notably larger amounts of mold and yeast than what is found in your kitchen sink. Regardless of the specifics, you should clean your toothbrush holder more regularly.

An easy solution to this is to buy a toothbrush holder that is dishwasher safe and run it through the sanitize cycle that many modern dishwashers come with. If that isn’t an option, you can always wash it out with soap and hot water and then wipe it down with a disinfecting wipe. That should do the trick.

Bathroom faucet

bathroom faucet handle
 

This one should be obvious. The three things you touch between using the bathroom and washing your hands are the flush lever on the toilet, the faucet handle, and the soap pump. All of those things are, as a result, very germy.

Of these three things, the faucet handle tested positively most consistently for coliform and mold growth. This, in addition to the faucet spout itself, should be cleaned often. You may not have time to do so daily, but you cannot clean these too often. A simple wipe down with a disinfecting wipe or spray should send those bacteria packing pretty quickly.

Countertops

 

Lots of things make their way onto your countertops. Food scraps, water spills, and bags that have been at the grocery store can all be germ couriers that deliver coliform bacteria to the tops of your beautiful marble countertops.

While these certainly aren’t the gathering place for bacteria that some other kitchen items on this list are, it’s still a good call to disinfect your countertops. Know how to clean your specific type of countertop, though. Some don’t stand up well to hard chemicals such as bleach, and you’ll need to opt for a soap and water treatment.

 

Remotes and controllers

television remote
 

Unlike the germiest places in your home, remotes don’t hold moisture or come in contact with food scraps, well, unless you are doing something very weird with it. They get touched by a lot of different hands, though, and they are very rarely ever cleaned. Hands are basically public transportation for germs, so anything that is frequently picked up is going to have some germiness.

 

The NSF study noted that more than 50% of TV remotes and nearly 60% of video game controllers have measurable populations of yeast and/or mold. You know your kid is not cleaning his game controllers. Clean these things, people!

 

A wipe down with a disinfecting wipe is just fine. Please do not put your TV remote in the dishwasher or the sanitize cycle on your washing machine. Take two seconds to wipe these handheld devices, and you’ll be glad you did.

 

Keyboard

keyboard
 

This one may surprise you, but the keyboard on your desktop or laptop computer is one of the germiest places in your entire home. It’s worse than your toilet seat. Much like the TV remote, it’s touched a lot and virtually never cleaned, allowing it to become very nasty gradually.

The NSF study identifies keyboards as the single germiest “personal item” in your home. 68% of keyboards tested in the study had yeast and mold on them. That’s a higher percentage than your toilet seat, your kitchen sink, your bathroom doorknob, and almost every other thing tested. Your keyboard isn’t likely to carry other kinds of bacteria, which are generally considered more hazardous to your health than mold, but a good cleaning is still always recommended.

Keyboards are very hard to clean. A can of compressed air will help blow out debris and other grossness that gets caught within the keys. You can disinfect with a standard disinfecting wipe. Just be careful not to allow any moisture to seep under the keys, especially if you are using a laptop.

Dog items

dog toys
 

They say a dog’s mouth is cleaner than a human’s. A dog’s mouth is not cleaner than a human’s, and the stuff your dog puts their mouth all over ends up being pretty disgusting. Pet toys and bowls can be full of gross bacteria including dangerous infectious types like staph bacteria.

You should clean your dog’s bowl regularly. Scrubbing with soapy water is really all that is necessary. Not all dogs love toys, but if your dog is a toy dog, clean hard toys, such as rubber chewables and stuff like that, with soap and water weekly. Soft toys can be run through your washing machine’s sanitizing cycle.

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How to Optimize Operational Frequency with Processes and Software

Property management software is currently helping property managers establish efficient and reliable processes at a higher rate than ever before in the PM industry. With that development in the proptech industry has come the development of tech for self-managers that has changed the capacity of the accidental landlord. Thus, the demand for efficiency at scale has risen in order to separate the professional from the amateur, and the establishment of processes that allow such a thing has become a critical topic for professional property managers. Optimizing property management processes Carter Fleck of Triton Property Management, a growth-oriented firm out of northern Virginia that is approaching 300 units with larger goals for 2024, joins us to share his expertise on process definition. Fleck is the General Manager responsible for operations and strategic growth, and he has been developing effective processes to ensure efficiency at Scale at Triton, and in the process, he has garnered an understanding of how to do so. “A lot of failing,” says Fleck. “In the early days, we were getting a lot of good and bad feedback, but typically the bad feedback is what you adjust off of.” Fleck believes that assumptions are the enemy when it comes to defining procedures and sourcing software for your PMC. “The image that we use is if you're going to build a sidewalk before people even start walking on a field, it's kind of dumb. You have to see where people will walk first, and then you'll build a gravel path. So number one, you see where they walk, see where their intentions are in the grass, then you build a gravel path. And then eventually, once that walkway is established, that's where you build your processes and procedures.” The analogy is a visualization of the concept that you have to see how people operate before you can establish processes to make how they operate more efficient. Fleck encourages the negative experiences of process breakdown and cites them as the only way to really nail down what your processes should look like. “Over time, between the tenants giving feedback and owners giving feedback, we adjusted our processes. It's a mix between figuring out where the owners walk and where the tenants walk, and then building paths that align.” Fleck details an example of how Triton adjusted its process after an assumption it made got challenged: "We had an assumption that payment plans were helpful for residents," says Fleck. "And so the way we handled delinquency is we would reach out to them and would be like, ‘you need to pay this. Do you have a payment plan option?’ And they would always say yes. Our process was we'll put you on a payment plan, we'll invite you to a payment plan, you'll accept the payment plan, and then we'll monitor the payment plan. That in itself was a lot of work, but we thought it was doing well. But some of the owners that we had managed for mentioned that another property manager doesn't allow any payment plans. And if you're not fully paid up by the end of the month, then the eviction process starts if you’re over $500 due. So we're like 'alright, well, we'll serve you in that we'll change our processes.' And we did, and our delinquency percentage shrunk significantly. So, consistently, by the end of every month, we're around 5% APR. Whereas with payment plans we're like 5 to 10%.” Fleck obviously credits seeing the assumptions in motion as what prompted the need for process iteration, and he firmly believes that making too many of these assumptions is one of the biggest mistakes growing property management companies make. Like any business experiencing growth, process definition is critical to achieve efficiency at larger volumes. What Fleck is essentially advocating for is processes based on what you know, not what you think, and there is a big distinction. Managing property management software Fleck has installed both general and tech-based processes, and cites that understanding of how people interact with processes as the key in both areas. "They don't focus on user experience. That's really important. Number one, how the tenants like the tech, but specifically how the people who are using the tech are gonna adopt it. So when we were choosing a rent inspection software, we had so many people recommend one, software and I, we almost pulled the trigger on it. But then I was like, let's do a trial run on both these two. And we chose the other one because it was way better user experience for property managers. So user experience, both for us and for residents." Tech is a tool that is ultimately as good as its users, and if it's not used correctly or at all, its potential is wasted. An over-reliance on technology can actually go hand-in-hand with an under-reliance, as both often spring up from a lack of understanding of how to choose, implement, and manage it. In this vein, Fleck can't recall many property managers who operate with too much tech. As long as you're not purchasing redundant software and you've done and continue to do your due diligence, tech-based process can make your business more efficient. "I more often find myself having that conversation," says Fleck. "When I'm talking to property managers in my sub-market, who aren't connected with like a NARPM, who aren't connected with like a Crane group, or who aren't connected with a Second Nature, aren't connected to the tune of what the property management industry is doing and the cutting edge of it, I'm just like, 'you could save so much of your time and you could scale this so much more if you only even if you just had tenant Turner, or if you had LeadSimple.'" No matter what your story is a property manager, if growth is in the cards, so is process and technology refinement. Hopefully, Fleck's experience in these areas can help you stay efficient and organized as door counts grow.

Calendar icon April 19, 2024

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Why offer a tenant benefits package?

In the residential real estate sector, like everywhere else, residents and property investors alike are getting younger – and with this generational shift comes expectations for a certain level of convenience and support. To put it bluntly, today’s residents want their needs proactively anticipated. It’s something they're willing to pay (and stay) for. That’s where a tenant benefits package comes in. In this article, we’ll explore what a tenant benefit package is, how it improves the experience for both property managers and tenants, and crucial mistakes to avoid. Before we get into the details, we want to give a shoutout to our very own “Resident Benefits Package” – which is how we refer to the benefits comprised in the “tenant benefits package.” “Tenant” is not yet a legacy term, but we here at Second Nature are trying to evolve it. That’s because, in our experience, property managers work hard to make renters feel like they’re not just parties to a contract – they’re residents. On one hand, this is just humans being humans, but on the other hand, it also encourages them to invest in care for their new home and add value to the property. Ready to get started now? Build your Resident Benefits Package today. What is a tenant benefits package? A tenant benefits package is typically a bundle of services, conveniences, and provisions offered by a property manager on top of the basic lease agreement. They represent a triple-win situation for property managers, residents, and property owners, as they enhance the overall rental experience, generate additional income, and protect the real estate investment. It might include conveniences such as online monthly rent payment options, or portals for submitting maintenance requests and tracking their status. It could also include various financial perks, such as credit rating improvements that are contingent on on-time rental payments, or discounts on nearby services such as fitness centers. It might also include amenities ranging from move-in concierge or utility set-up services, to identity protection services, to HVAC filter delivery. The cost for resident benefits packages is typically included in the lease and added as a monthly fee, with the fee being dependent on the specific benefits. Indeed, the benefits contained in a tenant benefits package will vary depending on the property manager and the type of rental property. The overall goal is to provide tenants with an enhanced quality of life while simplifying the experience of renting. At Second Nature, we pioneered the only fully managed resident benefits package, in response to PMs who wanted to make their business stand out. Our RBP includes an array of services and supports for residents, from filter delivery to credit building to maintenance. Why should property managers offer a tenant benefits package? Beyond the triple-win considerations mentioned just above, there are compelling and concrete reasons why property managers should offer tenant benefit packages. We'll turn to these now. Ancillary revenue Some tenant benefit packages include optional services or add-ons that can generate additional revenue streams for the property manager. This might include things like renter insurance or HVAC filter delivery. Resident experience Tenant benefit packages deliver numerous savings and value to tenants, beyond the value they would get if they were obtaining the same benefits "à la carte." Additionally, by offering additional services and conveniences, benefit packages can make tenants feel valued and more satisfied with their living experience. For instance, maintenance hotline requests, tenant portals, and air filter replacements all make life easier. Add-on services like identity theft protection can offer a sense of security. And discounted renters insurance coverage, utility concierge services, or other perks can save tenants money. Decrease tenant turnover and vacancy rates In a competitive rental market, tenant benefit packages can be a major differentiator toward boosting retention rates and reducing vacancy rates. Properties that offer these packages can also attract a wider pool of qualified tenants, and potentially command higher rents. Note that certain benefits in the package, like online rent payments and maintenance requests, can automate tasks and free up the property manager's time. This allows them to focus on more value-added initiatives. How does the tenant benefits package improve the tenant experience? Tenant benefit packages can significantly improve tenant satisfaction in several ways, by making life easier, more convenient, and potentially more affordable. For instance, if an online portal (a baseline feature for most property management software) is included for rent payments and maintenance issues and requests, this eliminates the hassle of writing checks or waiting on hold to speak with someone about a clogged drain. In other words, tenants have the peace of mind of knowing they can manage their tenancy 24/7 from the comfort of their own devices. Some packages might include features like filter delivery services or regularly scheduled HVAC maintenance. This frees tenants from having to remember these tasks – and ensures their apartment is well-maintained. Certain packages might also offer "verified vendor" services – in other words, a vetted vendor network that can help provide a more secure feeling to residents when service providers are on-site. On the financial side of things, a benefits package might offer discounts with local suppliers for various goods and services, or on a renters insurance policy obtained through the property manager (with applicable waivers for residents who have their own insurance). This can save tenants money on a necessary expense. Some packages also help residents with their credit scores via credit reporting and credit building services, so they can transition from renting to home buying when the time is right. The idea is that the credit reporting program reports on-time rent payments automatically to all credit bureaus, helping residents build their credit simply by paying their rent on time. Some benefit packages include resident rewards programs that represent a powerful and positive incentive for on-time rent payments, including gift cards or cash. As far as living perks go, packages sometimes include added benefits such as access to fitness centers or community events. This provides tenants with additional spaces to relax, socialize, or stay healthy. Packages can include security deposit alternatives that serve to provide a means for residents to be financially liable for damages without having to pay a significant lump sum upfront, such as pure insurance, surety bonds, and ACH authorization programs. Ultimately, tenant benefit packages create a more professional and responsive image for the property management company, which helps tenants feel valued and allows them to experience a smoother, more stress-free rental experience. What are the mistakes to avoid when offering tenant benefits packages? Property management companies should take care to avoid certain pitfalls when implementing tenant benefit packages to ensure they are providing true value to tenants as well as delivering profitability to the PM company itself. For instance, it's important to ensure that the services you're offering are actually relevant to your target renters. For example, young professionals might appreciate discounts on gym memberships, while families might prefer pet-sitting services. You should also take care to clearly communicate what's included and not included in the package to new residents. Don't oversell the benefits – focus on how they genuinely improve the living experience. It's also very important to set realistic expectations for response times on standard maintenance requests, emergency maintenance requests, or virtual concierge services. Likewise, be clear on all available payment methods, as well as rent due dates, late fee structures, and any associated payment processing fees. If your package includes services from third-party vendors, ensure that these vendors are reputable and reliable. Research their customer service record and responsiveness to ensure a smooth partnership and a positive experience for tenants. Above all, regularly monitor the usage of different benefits within your benefits package. This can help you refine your offerings and ensure you're not spending where spending is not required. Looking for a Resident Benefits Package? If you’re looking for a “plug and play” resident benefits package, Second Nature’s RBP is the way to go. Designed to be easy to implement and simple to use, all the services it includes are managed by Second Nature – which means there’s no day-to-day upkeep required from the property manager: Second Nature keeps it running. It’s a simple way to grow your business and create great experiences that residents will pay and stay for. Learn more about our fully-managed Resident Benefits Package.

Calendar icon April 2, 2024

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