Calendar icon February 6, 2023

How to Easily Improve A Home's Indoor Air Quality

Yes, yes, we know we keep harping on pollen. That's partly because so many people are affected by allergies and partly because, in the south, the pollen is terrible! Like really bad.

Allergy sufferers have two choices:

  1. Deal with the pollen and feel horrible for what seems like an eternity.
  2. Go inside already!

(Because we all know that antihistamines only do so much.)

pollen vs the Death Start. Any questions?

Since we all want to avoid the Death Star...er, we mean pollen, let's stick to staying inside when we can until the pollen has subsided.

durham sky is haunted by a cloud of pollen

Photo credit: Jeremy Gilchrist.

Not really a tip, but a fun fact. Lucasfilm (the people who make Star Wars films) doesn't own a trademark to Death Star—oh, the Death Star is...nevermind. Just watch the saga. However, Lucasfilm does have a registered trademark for "Tiny Death Star," aka pollen. You can blame your allergies on George Lucas.

Indoor Air Quality

Poor air quality has a significant impact on the comfort of your home and overall health. While some symptoms may seem mild, they can escalate into more complex health complications.

What's crazier than that? You probably had no idea, and it's pretty hard to notice.

We usually think of air pollution as being outdoors, but the air in your house or office could easily be just as polluted. It wasn’t always this way. Over the years, as homes became more air tights and more energy efficient, we let a lot less air inside. To make matters a little worse, over 2,000 chemicals are released into the market each year. Those chemicals are used to make things smaller, better, cleaner; you know the drill. If we're honest, not all chemicals in your home are dangerous, per se. But you should know that the air inside your home can be up to five times more polluted than the air outside. Maybe open up your windows once in a while. While indoor air pollution may only mildly irritate some, it can cause Sick Building Syndrome.

Exactly as it sounds, you get sick from the building you’re inside. World Health Organization has documented “mucous membrane irritation (eye, nose, and throat irritation), neurotoxic effects (headaches, fatigue, and irritability), asthma and asthma-like symptoms (chest tightness and wheezing), skin dryness and irritation, gastrointestinal complaints” as some of the symptoms.

Indoor Air Quality has become a buzzword of sorts, and you often hear about it referred to as IAQ. It’s not quite a public health issue, but it can be a concern when you throw poor outdoor air quality into the mix. The EPA uses its Air Quality Index (AQI) to measure outdoor pollution.

EPA's Air Quality Index chart

At the same time, even when AQI levels are within a healthy range, there are plenty of nasty Volatile Organic Compounds (VOCs) ready to make your life a lot less pleasant inside. VOCs come in all sorts of forms: paints contain things like aliphatic hydrocarbons, ethyl acetate, glycol ethers, and acetone; formaldehyde (yes, what they use to embalm bodies) can be found not only in paint but also in ceiling tiles and adhesives; benzene, a known carcinogen, can be found in cigarette smoke and smoke from a wood burning fire.

What's one to do?

As a home wellness company, we could just tell you to regularly replace your air filters with a subscription service (because they really do help). But we won't just leave it at that. There are three easy items to run through that you can do to improve your home's IAQ so you really can escape the pollen this Spring.

Deal with smoke

Smoke that can contribute to a lower IAQ is all around us. Even if you aren't a smoker, cooking produces smoke. So do candles and incense. If you have a fireplace, that produces smoke too.

To deal with smoke, here are some simple (and not-so-simple) tips:

  • Don't smoke: but if you must, smoke outside. Need we go on?
  • Cooking smoke: try using oils that have a lower smoke point. For example, Olive Oil has a relatively low smoke point: 320ºF. That's pretty easy to get to. Go for healthy and higher smoke point oils like Grapeseed oil (420ºF), Almond oil (420ºF), Hazelnut oil (430º), Ghee (485ºF and not actually oil), and the mother of all high smoke points, Avocado oil (520ºF). You can definitely sear a steak on some cast iron with some of that handy.
  • Candles: not all candles are "wicked"—get it? Vegetable oil-based candles (like soy) are quite alright. And so are beeswax. It's synthetic wax and animal-based wax that can produce indoor pollutants. More likely than not, you don't have candles at home made from animal lard, and yes that's what candles used to be made of. But most of us don't have soy-based candles either.

Let's talk about candles a bit

Most modern-day candles are made with paraffin. Remember those VOCs mentioned earlier on? When burned, paraffin releases VOCs like benzene and toluene. Since no one wants to get cancer from those carcinogens, just toss those. Be better than Yankee Candle.

Up to 8% of candle manufacturers still use lead in there wicks. Yes, lead. The same lead that gave Romans brain plaque because they used it to make their pipes. Know what happened to the Roman's? Exactly.

Also, keep in mind that most fragrances in candles are not great for you. Here's the general rule: burning produces some level of smoke that is bad to breathe in. Even incense (sorry yogis).

Here's a better idea: add some essential oils to your air filters to give your whole home a fresh, natural scent. You could use a diffuser, but then you wouldn't be able to take advantage of (shameless plug) a subscription home air filter delivery service.

If you do use essential oils in a diffuser, always be sure to use purified water. Using tap water can actually make the air you're breathing in pretty toxic as well.

Get a handle on VOCs

You've heard of people going "all natural" with their house, switching to safe cleaners and cosmetics. There's also been a significant rise in all natural, safe carpet cleaning and dry cleaning. Seems these people are onto something. According to the American Lung Association, VOCs can be found in products like:

  • Aerosol spray products, including health, beauty and cleaning products
  • Air fresheners
  • Chlorine bleach
  • Detergent and dishwashing liquid
  • Dry cleaning chemicals
  • Rug and upholstery cleaners
  • Furniture and floor polish
  • Oven cleaners

Of course, VOCs can be found in a lot of places, but finding VOC-free alternatives to these products will help to make your home a whole lot safer for you and your family. You may end up spending more, but health is worth it. For help finding healthy products, EWG is the closest thing you may find to an exhaustive guide.

Planning to embark on a home improvement project? Make sure the materials you or a contractor are using are non-VOC (free of VOCs). For example, paint can be a common VOC culprit.

Keep the pollen outside

The easiest thing to do (other than regularly replacing your air filters) is keeping the pollen outside.

Simple things like:

  • Keep your car in the garage, so it collects less pollen.
  • Wipe your feet off on a mat when you get inside. At the very least, take your shoes off when you get inside before tracking pollen inside. Your body (and floors) will thank you. If you have a mudroom, take advantage of that by taking your shoes off and leave them in there.
  • Clean up after being outside. Put your clothes in the washer and shower the pollen off you—your hair is an especially problematic pollen magnet! Men, it may be time to shave that beard.
  • Clean your pets as often as they'll let you. When they come inside, they are going to bring in A LOT of pollen (not to mention all their common allergens).
  • Use a bagless vacuum and use it often. Bagless or canister vacuums often have HEPA filters and are easy to empty outside, ensuring all the dust, dander, and pollen you collect is safely disposed of outside.
  • Keep your windows and doors closed. It's as simple as that.

Newer washers have allergen and sanitize functions. If you have allergies, you might want to use these if regular wash cycles don't do the trick.

We're not trying to give you a massive list of to-dos; instead, this should just give you options to choose from. In this busy, always-on world, adding one more to-do isn't worth it. So pick what works for you, and legitimately, use Second Nature to mark replacing your air filters off your to-do list forever. It's worth it for everyone, but especially allergy sufferers.

All that to say, remember that spring is still a beautiful time of year so enjoy it when you can. Stay sniffle-free, friends!

Keep learning

How to Optimize Operational Frequency with Processes and Software

Property management software is currently helping property managers establish efficient and reliable processes at a higher rate than ever before in the PM industry. With that development in the proptech industry has come the development of tech for self-managers that has changed the capacity of the accidental landlord. Thus, the demand for efficiency at scale has risen in order to separate the professional from the amateur, and the establishment of processes that allow such a thing has become a critical topic for professional property managers. Optimizing property management processes Carter Fleck of Triton Property Management, a growth-oriented firm out of northern Virginia that is approaching 300 units with larger goals for 2024, joins us to share his expertise on process definition. Fleck is the General Manager responsible for operations and strategic growth, and he has been developing effective processes to ensure efficiency at Scale at Triton, and in the process, he has garnered an understanding of how to do so. “A lot of failing,” says Fleck. “In the early days, we were getting a lot of good and bad feedback, but typically the bad feedback is what you adjust off of.” Fleck believes that assumptions are the enemy when it comes to defining procedures and sourcing software for your PMC. “The image that we use is if you're going to build a sidewalk before people even start walking on a field, it's kind of dumb. You have to see where people will walk first, and then you'll build a gravel path. So number one, you see where they walk, see where their intentions are in the grass, then you build a gravel path. And then eventually, once that walkway is established, that's where you build your processes and procedures.” The analogy is a visualization of the concept that you have to see how people operate before you can establish processes to make how they operate more efficient. Fleck encourages the negative experiences of process breakdown and cites them as the only way to really nail down what your processes should look like. “Over time, between the tenants giving feedback and owners giving feedback, we adjusted our processes. It's a mix between figuring out where the owners walk and where the tenants walk, and then building paths that align.” Fleck details an example of how Triton adjusted its process after an assumption it made got challenged: "We had an assumption that payment plans were helpful for residents," says Fleck. "And so the way we handled delinquency is we would reach out to them and would be like, ‘you need to pay this. Do you have a payment plan option?’ And they would always say yes. Our process was we'll put you on a payment plan, we'll invite you to a payment plan, you'll accept the payment plan, and then we'll monitor the payment plan. That in itself was a lot of work, but we thought it was doing well. But some of the owners that we had managed for mentioned that another property manager doesn't allow any payment plans. And if you're not fully paid up by the end of the month, then the eviction process starts if you’re over $500 due. So we're like 'alright, well, we'll serve you in that we'll change our processes.' And we did, and our delinquency percentage shrunk significantly. So, consistently, by the end of every month, we're around 5% APR. Whereas with payment plans we're like 5 to 10%.” Fleck obviously credits seeing the assumptions in motion as what prompted the need for process iteration, and he firmly believes that making too many of these assumptions is one of the biggest mistakes growing property management companies make. Like any business experiencing growth, process definition is critical to achieve efficiency at larger volumes. What Fleck is essentially advocating for is processes based on what you know, not what you think, and there is a big distinction. Managing property management software Fleck has installed both general and tech-based processes, and cites that understanding of how people interact with processes as the key in both areas. "They don't focus on user experience. That's really important. Number one, how the tenants like the tech, but specifically how the people who are using the tech are gonna adopt it. So when we were choosing a rent inspection software, we had so many people recommend one, software and I, we almost pulled the trigger on it. But then I was like, let's do a trial run on both these two. And we chose the other one because it was way better user experience for property managers. So user experience, both for us and for residents." Tech is a tool that is ultimately as good as its users, and if it's not used correctly or at all, its potential is wasted. An over-reliance on technology can actually go hand-in-hand with an under-reliance, as both often spring up from a lack of understanding of how to choose, implement, and manage it. In this vein, Fleck can't recall many property managers who operate with too much tech. As long as you're not purchasing redundant software and you've done and continue to do your due diligence, tech-based process can make your business more efficient. "I more often find myself having that conversation," says Fleck. "When I'm talking to property managers in my sub-market, who aren't connected with like a NARPM, who aren't connected with like a Crane group, or who aren't connected with a Second Nature, aren't connected to the tune of what the property management industry is doing and the cutting edge of it, I'm just like, 'you could save so much of your time and you could scale this so much more if you only even if you just had tenant Turner, or if you had LeadSimple.'" No matter what your story is a property manager, if growth is in the cards, so is process and technology refinement. Hopefully, Fleck's experience in these areas can help you stay efficient and organized as door counts grow.

Calendar icon April 19, 2024

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Why offer a tenant benefits package?

In the residential real estate sector, like everywhere else, residents and property investors alike are getting younger – and with this generational shift comes expectations for a certain level of convenience and support. To put it bluntly, today’s residents want their needs proactively anticipated. It’s something they're willing to pay (and stay) for. That’s where a tenant benefits package comes in. In this article, we’ll explore what a tenant benefit package is, how it improves the experience for both property managers and tenants, and crucial mistakes to avoid. Before we get into the details, we want to give a shoutout to our very own “Resident Benefits Package” – which is how we refer to the benefits comprised in the “tenant benefits package.” “Tenant” is not yet a legacy term, but we here at Second Nature are trying to evolve it. That’s because, in our experience, property managers work hard to make renters feel like they’re not just parties to a contract – they’re residents. On one hand, this is just humans being humans, but on the other hand, it also encourages them to invest in care for their new home and add value to the property. Ready to get started now? Build your Resident Benefits Package today. What is a tenant benefits package? A tenant benefits package is typically a bundle of services, conveniences, and provisions offered by a property manager on top of the basic lease agreement. They represent a triple-win situation for property managers, residents, and property owners, as they enhance the overall rental experience, generate additional income, and protect the real estate investment. It might include conveniences such as online monthly rent payment options, or portals for submitting maintenance requests and tracking their status. It could also include various financial perks, such as credit rating improvements that are contingent on on-time rental payments, or discounts on nearby services such as fitness centers. It might also include amenities ranging from move-in concierge or utility set-up services, to identity protection services, to HVAC filter delivery. The cost for resident benefits packages is typically included in the lease and added as a monthly fee, with the fee being dependent on the specific benefits. Indeed, the benefits contained in a tenant benefits package will vary depending on the property manager and the type of rental property. The overall goal is to provide tenants with an enhanced quality of life while simplifying the experience of renting. At Second Nature, we pioneered the only fully managed resident benefits package, in response to PMs who wanted to make their business stand out. Our RBP includes an array of services and supports for residents, from filter delivery to credit building to maintenance. Why should property managers offer a tenant benefits package? Beyond the triple-win considerations mentioned just above, there are compelling and concrete reasons why property managers should offer tenant benefit packages. We'll turn to these now. Ancillary revenue Some tenant benefit packages include optional services or add-ons that can generate additional revenue streams for the property manager. This might include things like renter insurance or HVAC filter delivery. Resident experience Tenant benefit packages deliver numerous savings and value to tenants, beyond the value they would get if they were obtaining the same benefits "à la carte." Additionally, by offering additional services and conveniences, benefit packages can make tenants feel valued and more satisfied with their living experience. For instance, maintenance hotline requests, tenant portals, and air filter replacements all make life easier. Add-on services like identity theft protection can offer a sense of security. And discounted renters insurance coverage, utility concierge services, or other perks can save tenants money. Decrease tenant turnover and vacancy rates In a competitive rental market, tenant benefit packages can be a major differentiator toward boosting retention rates and reducing vacancy rates. Properties that offer these packages can also attract a wider pool of qualified tenants, and potentially command higher rents. Note that certain benefits in the package, like online rent payments and maintenance requests, can automate tasks and free up the property manager's time. This allows them to focus on more value-added initiatives. How does the tenant benefits package improve the tenant experience? Tenant benefit packages can significantly improve tenant satisfaction in several ways, by making life easier, more convenient, and potentially more affordable. For instance, if an online portal (a baseline feature for most property management software) is included for rent payments and maintenance issues and requests, this eliminates the hassle of writing checks or waiting on hold to speak with someone about a clogged drain. In other words, tenants have the peace of mind of knowing they can manage their tenancy 24/7 from the comfort of their own devices. Some packages might include features like filter delivery services or regularly scheduled HVAC maintenance. This frees tenants from having to remember these tasks – and ensures their apartment is well-maintained. Certain packages might also offer "verified vendor" services – in other words, a vetted vendor network that can help provide a more secure feeling to residents when service providers are on-site. On the financial side of things, a benefits package might offer discounts with local suppliers for various goods and services, or on a renters insurance policy obtained through the property manager (with applicable waivers for residents who have their own insurance). This can save tenants money on a necessary expense. Some packages also help residents with their credit scores via credit reporting and credit building services, so they can transition from renting to home buying when the time is right. The idea is that the credit reporting program reports on-time rent payments automatically to all credit bureaus, helping residents build their credit simply by paying their rent on time. Some benefit packages include resident rewards programs that represent a powerful and positive incentive for on-time rent payments, including gift cards or cash. As far as living perks go, packages sometimes include added benefits such as access to fitness centers or community events. This provides tenants with additional spaces to relax, socialize, or stay healthy. Packages can include security deposit alternatives that serve to provide a means for residents to be financially liable for damages without having to pay a significant lump sum upfront, such as pure insurance, surety bonds, and ACH authorization programs. Ultimately, tenant benefit packages create a more professional and responsive image for the property management company, which helps tenants feel valued and allows them to experience a smoother, more stress-free rental experience. What are the mistakes to avoid when offering tenant benefits packages? Property management companies should take care to avoid certain pitfalls when implementing tenant benefit packages to ensure they are providing true value to tenants as well as delivering profitability to the PM company itself. For instance, it's important to ensure that the services you're offering are actually relevant to your target renters. For example, young professionals might appreciate discounts on gym memberships, while families might prefer pet-sitting services. You should also take care to clearly communicate what's included and not included in the package to new residents. Don't oversell the benefits – focus on how they genuinely improve the living experience. It's also very important to set realistic expectations for response times on standard maintenance requests, emergency maintenance requests, or virtual concierge services. Likewise, be clear on all available payment methods, as well as rent due dates, late fee structures, and any associated payment processing fees. If your package includes services from third-party vendors, ensure that these vendors are reputable and reliable. Research their customer service record and responsiveness to ensure a smooth partnership and a positive experience for tenants. Above all, regularly monitor the usage of different benefits within your benefits package. This can help you refine your offerings and ensure you're not spending where spending is not required. Looking for a Resident Benefits Package? If you’re looking for a “plug and play” resident benefits package, Second Nature’s RBP is the way to go. Designed to be easy to implement and simple to use, all the services it includes are managed by Second Nature – which means there’s no day-to-day upkeep required from the property manager: Second Nature keeps it running. It’s a simple way to grow your business and create great experiences that residents will pay and stay for. Learn more about our fully-managed Resident Benefits Package.

Calendar icon April 2, 2024

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