Calendar icon February 6, 2023

How to Tell if a Window Seal is Broken & How to Fix it

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Alec Lower

Social Media Coordinator - Second Nature

Learn how to identify a broken window seal and what your best options are for dealing with it.

 

There are a lot of home improvement projects that can be a lot of fun to do. Resealing a window is decidedly not one of them. If your home features double pane windows, it will, unfortunately, be something you will have to do at some point. Window seals will wear down over time and eventually need repair or replacement. So how do you know if your window needs repair, and how do you know what to do about it if it does?

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What is a double pane window?

 

 

A double pane window, also known as a dual pane window or thermopane window, is simply a window with two panes of glass instead of one. If you don’t know what a pane is, it’s just the sheet of glass that fits within the window frame. Double panes have two of these. Singles only have one.

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Your home most likely has double pane windows. Single pane windows are out of date, and triple pane, while they do exist, are not often opted for by homeowners. Double pane is pretty much the standard at this point.

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Double pane windows insulate your home better than single pane, offsetting the higher initial cost with lower monthly power bills. They can do this for two reasons, the first of which is obvious. There is more material between you and the outside world than there would be with only one pane. The second reason is argon gas, which is inserted between the window panes to assist in insulation.

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How can I tell if my double pane window is broken?

 

Double pane window
 

The primary indicator of a broken window seal is moisture between the window panes. If your windows are foggy, but nothing happens when you try and wipe away the condensation, the fog is inside the window. That is the immediate and obvious sign that your window seal is broken.

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This moisture won’t always cover the whole window in fogginess. Often, you’ll be able to spot the moisture only in the corners in the form of fog or water droplets. Still, though, this means your seal is busted and needs a fix.

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Unfortunately, a broken seal does mean the insulating ability of the window is diminished. Outside air is getting inside, and the argon gas that helps insulate is escaping, extending the issues of a broken window seal well beyond its appearance.

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What are my options?

Call in the warranty

Most windows come with warranties when they are purchased. Try to buy windows with the longest warranties possible, as it can save you a lot of hassle should you ever need it. If your window is still under warranty, your problem is much smaller. Call in the warranty and have the window replaced. Done and done.

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Replace the window entirely

If your window seal goes bad, and the warranty is expired, your first option is to replace the window entirely. This will be the most expensive option, but your brand new fully insulated window will save you money long-term on your power bills. You’ll likely want to be calling in a professional for this particular repair job. A good estimate for a professional window replacement is around $500 if you have a more common vinyl window. Replacing a wood frame window is always more expensive, sometimes costing more than $1000.

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Fix the seal

If you don’t want to replace the entire window, there are other options, one of which is having just the seal itself fixed. Keep in mind this won’t bring your window back to full insulating power, as the insulating argon gas between the panes won’t be replaced. However, it will be considerably less expensive than replacing the whole window. Still, the decreased insulation will start to even the cost over time.

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Repairing a window seal could mean a few different things depending on where the seal is broken and how much of it is broken, but a fair estimate for the cost of a professional window seal repair is around $100.

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Leave the window the way it is

If you find the seal break isn’t significant and is not resulting in material increases of your power bill or the fogging up of the window, you could leave it as-is.

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This is not recommended because the seal is only going to deteriorate more if left on its own. If you identify the busted seal but choose to do nothing because it isn’t currently an issue, it will likely become an issue down the road, so you might as well take care of it.

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Those of you that live in a more mild climate may find this to be a more appealing option.

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Defogging

Defogging is a relatively new technique that is designed to fix the physical appearance of a window with a broken seal. This will do virtually nothing to correct the insulation problems but could be useful as a short-term solution if you need to fix the appearance of your window.

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A professional defogging service can conduct this for you. This involves drilling a tiny hole in the window pane and removing all the condensation between both. Next, an anti-fog solution is pumped into the window and the hole is sealed. This will, at least temporarily, restore the appearance of your window. The seal breakage still exists, though, so eventually, the window will fog back up.

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Is there a DIY option?

Technically, you can replace a window on your own, but it’s by no means quick and easy. You’ll need a lot of tools and several hours to complete a window reinstallation, and it is generally recommended against doing so yourself unless you have the appropriate skillset. If you’re determined to do it yourself, the first step is examing the frame and deciding what shape it is in. You can use insert windows if your frame is in good shape, which just means a sticking a new window into an old frame. This is considerably easier than what is necessary if you need to replace the frame. Stripping out the entire frame and replacing the whole unit is a serious task that you can also do yourself. Just make sure you know what you are doing.

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Best Tenant Onboarding Software in 2024

The tenant onboarding process is an opportunity for property management companies to establish positive expectations and create an excellent resident experience. It’s one of the most opportune moments for resident education – in other words, to help them understand key responsibilities and the information they’ll need to take care of the home and their side of the lease, in tandem with investor and property manager responsibilities. It’s also a process with a number of different steps – many of which have traditionally involved cumbersome, manual processes. In today’s post, we’ll examine tools that alleviate these processes, and identify some of the top performers on the market. Note on language: "Tenant onboarding” is an industry term used from time to time. But we here at Second Nature are trying to evolve the word "tenant." We’ve seen the incredible work property managers do day in and day out to make renters feel like they’re so much more than just tenants – they’re residents. Making renters feel like residents isn’t just philosophical, it also encourages them to invest in care for their home and add value to the property. This is why, at Second Nature, we prefer to call tenants “residents.” Like you, we think of them as people first – making your property their home. What is tenant onboarding software? It’s important to dispel the notion that “tenant onboarding software” is a monolithic category of software applications. There really is no such category, as no single rental property management software will cover everything you need to address. Instead, property management companies are using disparate software tools to solve different pain points during the onboarding process. Indeed, the tenant onboarding process can present a multitude of pains for both property managers and tenants. Below are just a few examples. Cumbersome, time-consuming paperwork Filling out paper applications, manually processing documents, and chasing signatures can eat up valuable time. Communication challenges Back-and-forth messaging, calls, and emails regarding lease agreement details and payments are inefficient and can lead to misunderstandings. Data security concerns Traditional methods that use physical documents pose a risk of data insecurity or outright data breaches. Process inefficiency risks Accurately tracking onboarding tasks such as key handover, utility activation, or maintenance checks can be difficult without proper tools. Lack of transparency Uncertainty about application status or lease details can be frustrating for new tenants. Tenant onboarding software tools alleviate challenges such as these by offering features that translate into a smoother experience for everyone involved, saving time, reducing errors, and fostering better communication. Key features expected of tenant onboarding software There are several attributes that you should expect to find across tenant onboarding software tools, regardless of the specific platform or category. Here are some of the key features: User-friendly interface Clear instructions and intuitive functionality should enable property managers, potential tenants, and tenants (as well as property owners, in some cases) to use the software easily. Mobile accessibility In today's mobile-first world, the ability to access the software and complete tasks like online applications, payments, or maintenance requests on smartphones or tablets is crucial. Secure data management tools The software should ensure that all sensitive applicant and tenant PII (personally identifiable information) is stored securely with encryption and suitable access controls. This is particularly important for SaaS-based applications. Workflow automation Features like automated application processing can significantly streamline the onboarding process. Integration capabilities The ability to integrate with other onboarding tools, accounting software, or background check/tenant screening services in real time can create a more unified workflow. Reporting and analytics Property managers should be able to generate reports on application trends, rent collection rates, or tenant feedback to gain valuable insights. Customer support The onboarding software provider should offer comprehensive resources to support property managers in their usage of the software. This may include tutorials, webinars, or dedicated customer support representatives. Top Tools for Tenant Onboarding From the initial applicant screening stages through to move-in and the tenancy period, we’ll take a look at each step of the tenant onboarding process and popular tools in each category. 1. Applicant screening Property managers often use tenant screening services such as Plaid, Finicity, Pinwheel, and others to conduct rental screening and replace manual document upload and review. As identity fraud becomes more prevalent, identity verification tools are also becoming more sophisticated. Note that Second Nature’s Resident Benefits Package includes a $1 million identity protection program and credit building for tenants. These programs protect your tenants and help draw people who want to build responsible financial security. 2. Lease management Property management software solutions like AppFolio or Buildium often include features for lease creation, storage, and e-signing within their suite. Platforms such as DocuSign, PandaDoc, or Dropbox Sign enable property managers to then send lease agreements electronically for secure online signatures. Pay attention to the differing pricing models between these platforms, as they can vary substantially. 3. Rent collection and payment processing For rent collection, PMs typically require certified funds and will accept ACH/debit, or leverage a service like PayNearMe, where residents can pay cash at a local Walmart or convenience store location (while on the PM side, the process remains completely digital). Payment processing is typically handled by property management accounting software, although third-party tools like Zego are used in the SFH space. In addition, tools like EliseAI (a chatbot-type tool for use cases such as leasing, among others) are innovating in this space. 4. Move-in communication and coordination Platforms like AppFolio, Buildium, Propertyware, or Rent Manager provide a central tenant portal to access lease documents, pay rent, submit maintenance requests, and communicate with property managers. As for task management, Tools like Leadsimple, Aptly, or Monday.com can be used by property managers to track and assign move-in tasks, ensuring a smooth transition for new residents. For instance, the onboarding process may include tasks such as orientation calls and/or enrollment of the resident into ancillary products and services such as Second Nature’s Resident Benefits Package (RBP). Second Nature also includes a move-in concierge as part of its RBP. 5. Feedback/reputation management tools Tools like Grade.us, opiniion, and Birdeye can be used to gather feedback from tenants after move-in, helping property managers identify areas for improvement. The specific tools you use will depend on your requirements and processes. However, by and large, any of them can be used to transform the tenant onboarding process from a paper-heavy slog into an efficient digital experience. Final thoughts Remember, the onboarding process is the ideal mechanism for enhancing communication, establishing expectations, and creating a positive resident experience. Our top recommendation for ensuring a world-class onboarding and resident experience is to build a resident benefits program. Second Nature has pioneered the only fully managed Resident Benefits Package for single-family property managers. Learn more about resident experience management in our State of Resident Experience Report.

Calendar icon April 25, 2024

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How to Optimize Operational Frequency with Processes and Software

Property management software is currently helping property managers establish efficient and reliable processes at a higher rate than ever before in the PM industry. With that development in the proptech industry has come the development of tech for self-managers that has changed the capacity of the accidental landlord. Thus, the demand for efficiency at scale has risen in order to separate the professional from the amateur, and the establishment of processes that allow such a thing has become a critical topic for professional property managers. Optimizing property management processes Carter Fleck of Triton Property Management, a growth-oriented firm out of northern Virginia that is approaching 300 units with larger goals for 2024, joins us to share his expertise on process definition. Fleck is the General Manager responsible for operations and strategic growth, and he has been developing effective processes to ensure efficiency at Scale at Triton, and in the process, he has garnered an understanding of how to do so. “A lot of failing,” says Fleck. “In the early days, we were getting a lot of good and bad feedback, but typically the bad feedback is what you adjust off of.” Fleck believes that assumptions are the enemy when it comes to defining procedures and sourcing software for your PMC. “The image that we use is if you're going to build a sidewalk before people even start walking on a field, it's kind of dumb. You have to see where people will walk first, and then you'll build a gravel path. So number one, you see where they walk, see where their intentions are in the grass, then you build a gravel path. And then eventually, once that walkway is established, that's where you build your processes and procedures.” The analogy is a visualization of the concept that you have to see how people operate before you can establish processes to make how they operate more efficient. Fleck encourages the negative experiences of process breakdown and cites them as the only way to really nail down what your processes should look like. “Over time, between the tenants giving feedback and owners giving feedback, we adjusted our processes. It's a mix between figuring out where the owners walk and where the tenants walk, and then building paths that align.” Fleck details an example of how Triton adjusted its process after an assumption it made got challenged: "We had an assumption that payment plans were helpful for residents," says Fleck. "And so the way we handled delinquency is we would reach out to them and would be like, ‘you need to pay this. Do you have a payment plan option?’ And they would always say yes. Our process was we'll put you on a payment plan, we'll invite you to a payment plan, you'll accept the payment plan, and then we'll monitor the payment plan. That in itself was a lot of work, but we thought it was doing well. But some of the owners that we had managed for mentioned that another property manager doesn't allow any payment plans. And if you're not fully paid up by the end of the month, then the eviction process starts if you’re over $500 due. So we're like 'alright, well, we'll serve you in that we'll change our processes.' And we did, and our delinquency percentage shrunk significantly. So, consistently, by the end of every month, we're around 5% APR. Whereas with payment plans we're like 5 to 10%.” Fleck obviously credits seeing the assumptions in motion as what prompted the need for process iteration, and he firmly believes that making too many of these assumptions is one of the biggest mistakes growing property management companies make. Like any business experiencing growth, process definition is critical to achieve efficiency at larger volumes. What Fleck is essentially advocating for is processes based on what you know, not what you think, and there is a big distinction. Managing property management software Fleck has installed both general and tech-based processes, and cites that understanding of how people interact with processes as the key in both areas. "They don't focus on user experience. That's really important. Number one, how the tenants like the tech, but specifically how the people who are using the tech are gonna adopt it. So when we were choosing a rent inspection software, we had so many people recommend one, software and I, we almost pulled the trigger on it. But then I was like, let's do a trial run on both these two. And we chose the other one because it was way better user experience for property managers. So user experience, both for us and for residents." Tech is a tool that is ultimately as good as its users, and if it's not used correctly or at all, its potential is wasted. An over-reliance on technology can actually go hand-in-hand with an under-reliance, as both often spring up from a lack of understanding of how to choose, implement, and manage it. In this vein, Fleck can't recall many property managers who operate with too much tech. As long as you're not purchasing redundant software and you've done and continue to do your due diligence, tech-based process can make your business more efficient. "I more often find myself having that conversation," says Fleck. "When I'm talking to property managers in my sub-market, who aren't connected with like a NARPM, who aren't connected with like a Crane group, or who aren't connected with a Second Nature, aren't connected to the tune of what the property management industry is doing and the cutting edge of it, I'm just like, 'you could save so much of your time and you could scale this so much more if you only even if you just had tenant Turner, or if you had LeadSimple.'" No matter what your story is a property manager, if growth is in the cards, so is process and technology refinement. Hopefully, Fleck's experience in these areas can help you stay efficient and organized as door counts grow.

Calendar icon April 19, 2024

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