Calendar icon February 6, 2023

Where Do Indoor Air Pollutants Come From?

Here at Second Nature, we talk a lot about indoor air quality. It’s an underrated issue that we try to bring awareness to because indoor air pollution in your home can actually be much worse than outside and have detrimental effects on your health. There are a handful of common indoor air pollutants that make up most of the pollution inside your home, and the first step to protecting your home from those pollutants is understanding where they come from and where they usually are in your home. 

 

To make that easy, we’ve got some educational (yet still interesting, don’t worry) information about indoor air pollution, followed by a list of common indoor air pollutants, where they come from, and what parts of your home are most vulnerable to them. We top it off with how to reduce indoor air pollution to keep breathing easy.  

What is indoor air pollution and is it really that bad?

So, what is indoor air pollution? It’s a result of chemical, biological, and physical contaminants in the air inside your home. Sources of indoor air pollution can include cleaning products, insulation materials, or even activities like baking and cooking. These pollutants may cause allergies or lead to other serious health issues, such as respiratory diseases. 

 

The Environmental Protection Agency stated, “Indoor air pollutants have been ranked among the top five environmental risks to public health. The problems they cause can be subtle and do not always produce easily recognized or immediate impacts on health.” 

 

Poor indoor air quality can cause both short-term and long-term health problems. Short-term problems include headaches, tiredness, dizziness, and irritation of the eyes, nose, and throat. These symptoms can usually be treated when the source of the pollution is removed from the home. Long-term symptoms are more severe and can include respiratory diseases, heart problems, and even cancer.

Indoor air pollution is a serious health hazard, so understanding how to find pollutants and how to reduce indoor air pollution is essential. 

What are the sources of indoor air pollution and where do pollutants come from?

The first step in understanding how to reduce indoor air pollution is to understand where these pesky pollutants come from. Let’s start with everyone’s favorite air springtime nuisance: pollen.

Where does pollen come from?

Pollen originates outdoors when it is released into the air by trees, plants,They exist in all homes and grass. Tree pollen is released during the spring, grass pollen occurs in the summer, and ragweed pollen is the worst offender in the fall.

Pollen’s primary method for entering your home involves hitching a ride on your clothes. Pollen is everywhere during its peak seasons and it will stick to soft fabrics with ease. Once it is in your home, pollen can stay on your clothes or fall into crevices into your carpets or rugs, where it will wait to be resuspended and inhaled.

Pollen can also grab a lift into your house on the back of your pets or just flow straight in through drafts around windows or doors. If you’re allergic to pollen, you can counter these issues by frequently washing your clothes, especially after you’ve been outside, as well as keeping pets out of bedrooms, and installing weatherstripping where necessary (and change your air filter!)

Where does smoke come from?

 

candle
 

Unlike pollen, smoke isn’t going to cause a sneezing fit, but it’s objectively more dangerous to inhale. Smoke in the home can come from a variety of sources, most of which are easily removed by just avoiding them. Smoking cigarettes is an obvious one and something you should stop doing immediately for several reasons.

Candles are a big creator of indoor smoke pollution as well, and they also are known to release nasty chemicals into the air in addition to just smoke. If you want to burn candles, opt for beeswax or soy candles instead of anything that contains paraffin to minimize nastiness.

Finally, smoke can originate from wildfires that are hundreds of miles away. There are probably a lot of people who have never thought twice about wildfires, but smoke pollution from these gargantuan blazes is one of the most prominent sources of indoor air pollution that causes extremely serious air quality issues out west, especially in the summer and early fall.

It can become so bad that evacuation is the proper response, but in less serious cases, keeping your home well-sealed and using the highest quality air filter possible are good protection options. Smoke particles are very tiny, so at least a MERV 13 is recommended.

Where do dust mites come from?

Dust mites are tiny, microscopic relatives of the spider. They don’t bite, but their waste and byproducts are very common allergens in your home. Dust Mites feed on dead skin cells (they’re kinda gross) and can be found in places where those build up. Mattresses and couches are extremely popular locations for dust mites to live.

These pests can enter your home by hitching a ride on your clothes, you yourself, or really anything that comes and goes from your house. However, unless your home was just built yesterday, they’re already there. Any soft surface that you spend a lot of time in and around is vulnerable to being a dust mite home.

The places you spend the most time in are the places most vulnerable to dust mites, as those are the places that collect the most dead skin cells. Mattresses are their first pick of surfaces to live on, with couches, clothes, and carpets close behind. Read about how to fend off dust mites in our dust mite blog.

Where do bacteria come from?

Bacteria can enter your home in pretty much every way possible and are everywhere all the time. They're in the air. They're on surfaces. They're everywhere. Airborne bacteria, as the name implies, are in the air and can enter your home through doors and windows. Humans are also couriers of these tiny disease-causing creatures. They enter with us on our clothes, hair, and worst of all, shoes.

Once inside your home, the most common places to find bacteria are, not surprisingly, the kitchen and bathroom. Dish sponges, sinks, toothbrushes, and toothbrush holders are among the grossest places in your home, thus the most bacteria-friendly places.

Obviously, cleaning your surfaces and sinks with an antibacterial cleaner will help get rid of these common indoor air pollutants. Taking your shoes off, and asking guests to do the same, when you enter your house can help keep certain bacterial pathogens out of your home as well.

 

smog in a city
 

Where does smog come from?

Smog is another pollutant that originates from outside your home and can affect your indoor air quality by entering through drafts, places of insufficient insulation, and open doors and windows. Smog (combination of the words smoke and fog) is actually a nasty witch’s brew of lots of different air pollutants (It is not actually a combination of smoke and fog).

In the United States, smog is common out west and contains lots of tiny particles, as smoke particles from coal and emissions play a big role in its development. Because of this, using at least a MERV 13 air filter is the number one recommended approach to helping your indoor air quality against smog.

Where does pet dander come from?

Pets. Crazy, right? Yes, your little fur baby is likely causing indoor air pollution in your home. Pet dander is different from a lot of pollutants on this list as it originates from inside your home, so defeating it involves more cleaning than preventing. All furry animals produce dander, which obviously includes dogs and cats. The proteins in cat dander tend to be slightly more allergenic than those in dog dander, but both are potent allergens.

Dander particles have jagged edges so they stick to soft surfaces very easily. Because of this, they’re commonly found on bedding, couches, and within the nooks and crannies of carpets. These places, along with any place your dog or cat spends a lot of time, should see regular cleaning. It’s also a good idea to use at least a MERV 11 air filter, as dander particles tend to be small.

Where does mold come from?

Mold spores are already inside your home floating through the air. They exist in all homes, typically at very low concentrations below what is harmful to people. Mold becomes a problem in areas with excessive moisture and humidity. These environments are where mold can become harmful to your health.

Leaky pipes, bathroom and kitchen sinks, and showers are excellent starting points for mold issues. Basically anywhere where moisture can collect and stagnate. Old food is another one that everyone already knows. Much like dust mites, humidity also plays a factor in how conducive your home is to certain molds. Keeping the humidity in your home below 55% will make your house less appealing to mold and reduce indoor air pollution.

Carpets and clothes are secondary places that can harbor mold easily. Never leave wet clothes around and keep baking soda and vinegar around to deal with mold in your carpets. You can also decrease the amount of mold spores in your air by using a good air filter.

Where does dust come from?

What even is dust? It’s actually a combination of a ton of different random little things, some of which are the indoor air pollution examples in this article and some of which are not. Small pollen grains, paper fibers, hair fibers, dead skin cells, and more can make up dust (Dust mites get their name because they are commonly found among dust, which contains the aforementioned human skin cells they feed on).

Dust usually forms in your home, as its components are all sourced from different places in your home. It can settle on any surface, although it’s much easier to remove from hard floors than carpet. If you have allergies, it might be best to avoid carpet wherever possible, because of dust and similar pollutants ability to get stuck in it.

Using a pleated air filter and changing it regularly is step one for dust. Step two is to get after the dust that has already settled. Dust with wet cloths that pick up particles. Do not, I repeat DO NOT, use a feather duster. No idea if anyone still has those, but they just throw dust into the air and do nothing to actually collect it.

How to reduce indoor air pollution caused by all these common pollutants

You may have noticed that "Use a quality air filter" was mentioned about eight times above. That’s not just because we sell air filters (promise). Using at least a MERV 8 pleated air filter, and an 11 or 13 when necessary, is how to reduce indoor air pollution in your home, no matter what type of pollutant we’re talking about.

 

Air filters are the most effective way to capture and remove airborne pollutants indoors. ‍Not sure what size air filter to get? Learn about air filter sizes and MERV ratings to choose the best filter to enhance air quality safety in your home.

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Best Tenant Onboarding Software in 2024

The tenant onboarding process is an opportunity for property management companies to establish positive expectations and create an excellent resident experience. It’s one of the most opportune moments for resident education – in other words, to help them understand key responsibilities and the information they’ll need to take care of the home and their side of the lease, in tandem with investor and property manager responsibilities. It’s also a process with a number of different steps – many of which have traditionally involved cumbersome, manual processes. In today’s post, we’ll examine tools that alleviate these processes, and identify some of the top performers on the market. Note on language: "Tenant onboarding” is an industry term used from time to time. But we here at Second Nature are trying to evolve the word "tenant." We’ve seen the incredible work property managers do day in and day out to make renters feel like they’re so much more than just tenants – they’re residents. Making renters feel like residents isn’t just philosophical, it also encourages them to invest in care for their home and add value to the property. This is why, at Second Nature, we prefer to call tenants “residents.” Like you, we think of them as people first – making your property their home. What is tenant onboarding software? It’s important to dispel the notion that “tenant onboarding software” is a monolithic category of software applications. There really is no such category, as no single rental property management software will cover everything you need to address. Instead, property management companies are using disparate software tools to solve different pain points during the onboarding process. Indeed, the tenant onboarding process can present a multitude of pains for both property managers and tenants. Below are just a few examples. Cumbersome, time-consuming paperwork Filling out paper applications, manually processing documents, and chasing signatures can eat up valuable time. Communication challenges Back-and-forth messaging, calls, and emails regarding lease agreement details and payments are inefficient and can lead to misunderstandings. Data security concerns Traditional methods that use physical documents pose a risk of data insecurity or outright data breaches. Process inefficiency risks Accurately tracking onboarding tasks such as key handover, utility activation, or maintenance checks can be difficult without proper tools. Lack of transparency Uncertainty about application status or lease details can be frustrating for new tenants. Tenant onboarding software tools alleviate challenges such as these by offering features that translate into a smoother experience for everyone involved, saving time, reducing errors, and fostering better communication. Key features expected of tenant onboarding software There are several attributes that you should expect to find across tenant onboarding software tools, regardless of the specific platform or category. Here are some of the key features: User-friendly interface Clear instructions and intuitive functionality should enable property managers, potential tenants, and tenants (as well as property owners, in some cases) to use the software easily. Mobile accessibility In today's mobile-first world, the ability to access the software and complete tasks like online applications, payments, or maintenance requests on smartphones or tablets is crucial. Secure data management tools The software should ensure that all sensitive applicant and tenant PII (personally identifiable information) is stored securely with encryption and suitable access controls. This is particularly important for SaaS-based applications. Workflow automation Features like automated application processing can significantly streamline the onboarding process. Integration capabilities The ability to integrate with other onboarding tools, accounting software, or background check/tenant screening services in real time can create a more unified workflow. Reporting and analytics Property managers should be able to generate reports on application trends, rent collection rates, or tenant feedback to gain valuable insights. Customer support The onboarding software provider should offer comprehensive resources to support property managers in their usage of the software. This may include tutorials, webinars, or dedicated customer support representatives. Top Tools for Tenant Onboarding From the initial applicant screening stages through to move-in and the tenancy period, we’ll take a look at each step of the tenant onboarding process and popular tools in each category. 1. Applicant screening Property managers often use tenant screening services such as Plaid, Finicity, Pinwheel, and others to conduct rental screening and replace manual document upload and review. As identity fraud becomes more prevalent, identity verification tools are also becoming more sophisticated. Note that Second Nature’s Resident Benefits Package includes a $1 million identity protection program and credit building for tenants. These programs protect your tenants and help draw people who want to build responsible financial security. 2. Lease management Property management software solutions like AppFolio or Buildium often include features for lease creation, storage, and e-signing within their suite. Platforms such as DocuSign, PandaDoc, or Dropbox Sign enable property managers to then send lease agreements electronically for secure online signatures. Pay attention to the differing pricing models between these platforms, as they can vary substantially. 3. Rent collection and payment processing For rent collection, PMs typically require certified funds and will accept ACH/debit, or leverage a service like PayNearMe, where residents can pay cash at a local Walmart or convenience store location (while on the PM side, the process remains completely digital). Payment processing is typically handled by property management accounting software, although third-party tools like Zego are used in the SFH space. In addition, tools like EliseAI (a chatbot-type tool for use cases such as leasing, among others) are innovating in this space. 4. Move-in communication and coordination Platforms like AppFolio, Buildium, Propertyware, or Rent Manager provide a central tenant portal to access lease documents, pay rent, submit maintenance requests, and communicate with property managers. As for task management, Tools like Leadsimple, Aptly, or Monday.com can be used by property managers to track and assign move-in tasks, ensuring a smooth transition for new residents. For instance, the onboarding process may include tasks such as orientation calls and/or enrollment of the resident into ancillary products and services such as Second Nature’s Resident Benefits Package (RBP). Second Nature also includes a move-in concierge as part of its RBP. 5. Feedback/reputation management tools Tools like Grade.us, opiniion, and Birdeye can be used to gather feedback from tenants after move-in, helping property managers identify areas for improvement. The specific tools you use will depend on your requirements and processes. However, by and large, any of them can be used to transform the tenant onboarding process from a paper-heavy slog into an efficient digital experience. Final thoughts Remember, the onboarding process is the ideal mechanism for enhancing communication, establishing expectations, and creating a positive resident experience. Our top recommendation for ensuring a world-class onboarding and resident experience is to build a resident benefits program. Second Nature has pioneered the only fully managed Resident Benefits Package for single-family property managers. Learn more about resident experience management in our State of Resident Experience Report.

Calendar icon April 25, 2024

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How to Optimize Operational Frequency with Processes and Software

Property management software is currently helping property managers establish efficient and reliable processes at a higher rate than ever before in the PM industry. With that development in the proptech industry has come the development of tech for self-managers that has changed the capacity of the accidental landlord. Thus, the demand for efficiency at scale has risen in order to separate the professional from the amateur, and the establishment of processes that allow such a thing has become a critical topic for professional property managers. Optimizing property management processes Carter Fleck of Triton Property Management, a growth-oriented firm out of northern Virginia that is approaching 300 units with larger goals for 2024, joins us to share his expertise on process definition. Fleck is the General Manager responsible for operations and strategic growth, and he has been developing effective processes to ensure efficiency at Scale at Triton, and in the process, he has garnered an understanding of how to do so. “A lot of failing,” says Fleck. “In the early days, we were getting a lot of good and bad feedback, but typically the bad feedback is what you adjust off of.” Fleck believes that assumptions are the enemy when it comes to defining procedures and sourcing software for your PMC. “The image that we use is if you're going to build a sidewalk before people even start walking on a field, it's kind of dumb. You have to see where people will walk first, and then you'll build a gravel path. So number one, you see where they walk, see where their intentions are in the grass, then you build a gravel path. And then eventually, once that walkway is established, that's where you build your processes and procedures.” The analogy is a visualization of the concept that you have to see how people operate before you can establish processes to make how they operate more efficient. Fleck encourages the negative experiences of process breakdown and cites them as the only way to really nail down what your processes should look like. “Over time, between the tenants giving feedback and owners giving feedback, we adjusted our processes. It's a mix between figuring out where the owners walk and where the tenants walk, and then building paths that align.” Fleck details an example of how Triton adjusted its process after an assumption it made got challenged: "We had an assumption that payment plans were helpful for residents," says Fleck. "And so the way we handled delinquency is we would reach out to them and would be like, ‘you need to pay this. Do you have a payment plan option?’ And they would always say yes. Our process was we'll put you on a payment plan, we'll invite you to a payment plan, you'll accept the payment plan, and then we'll monitor the payment plan. That in itself was a lot of work, but we thought it was doing well. But some of the owners that we had managed for mentioned that another property manager doesn't allow any payment plans. And if you're not fully paid up by the end of the month, then the eviction process starts if you’re over $500 due. So we're like 'alright, well, we'll serve you in that we'll change our processes.' And we did, and our delinquency percentage shrunk significantly. So, consistently, by the end of every month, we're around 5% APR. Whereas with payment plans we're like 5 to 10%.” Fleck obviously credits seeing the assumptions in motion as what prompted the need for process iteration, and he firmly believes that making too many of these assumptions is one of the biggest mistakes growing property management companies make. Like any business experiencing growth, process definition is critical to achieve efficiency at larger volumes. What Fleck is essentially advocating for is processes based on what you know, not what you think, and there is a big distinction. Managing property management software Fleck has installed both general and tech-based processes, and cites that understanding of how people interact with processes as the key in both areas. "They don't focus on user experience. That's really important. Number one, how the tenants like the tech, but specifically how the people who are using the tech are gonna adopt it. So when we were choosing a rent inspection software, we had so many people recommend one, software and I, we almost pulled the trigger on it. But then I was like, let's do a trial run on both these two. And we chose the other one because it was way better user experience for property managers. So user experience, both for us and for residents." Tech is a tool that is ultimately as good as its users, and if it's not used correctly or at all, its potential is wasted. An over-reliance on technology can actually go hand-in-hand with an under-reliance, as both often spring up from a lack of understanding of how to choose, implement, and manage it. In this vein, Fleck can't recall many property managers who operate with too much tech. As long as you're not purchasing redundant software and you've done and continue to do your due diligence, tech-based process can make your business more efficient. "I more often find myself having that conversation," says Fleck. "When I'm talking to property managers in my sub-market, who aren't connected with like a NARPM, who aren't connected with like a Crane group, or who aren't connected with a Second Nature, aren't connected to the tune of what the property management industry is doing and the cutting edge of it, I'm just like, 'you could save so much of your time and you could scale this so much more if you only even if you just had tenant Turner, or if you had LeadSimple.'" No matter what your story is a property manager, if growth is in the cards, so is process and technology refinement. Hopefully, Fleck's experience in these areas can help you stay efficient and organized as door counts grow.

Calendar icon April 19, 2024

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