The magic is here. Introducing the industry’s first Resident Experience Platform.

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The only platform that personalizes renting for every resident

Second Nature's Resident Experience Platform combines Resident Onboarding with our Resident Benefits Package to help property managers orchestrate personalized experiences residents understand, pay for, and stay for.

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A new way to exceed expectations

Second Nature is the only Resident Experience Platform built to help property managers move from transactional operations to transformative resident experiences—without compromise. We make it simple with Resident Onboarding and Resident Benefits Packages.

Improve lease transparency, empower choice, and clarify resident responsibility

Resident Onboarding replaces static PDFs and manual emails with a personalized, step-by-step guide through lease responsibilities, customizable Resident Benefits Packages, and move-in tasks.

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Benefits that benefit everyone

An RBP is a customizable suite of benefits that help residents build financial health and enjoy frictionless living—while helping you retain residents, save valuable employee time, and protect your investors’ biggest assets.

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How it works

Orchestrate and automate personalized experiences with Maestro™

Maestro™ is the first and only experience orchestrator, letting property managers personalize onboarding and resident benefits by property type, location, or resident profile. We help you set up leases, ledgers, and Resident Benefits Packages so that customization is finally scalable.

Personalize at scale

Tailor experiences for every resident and property—without extra effort.

Take control effortlessly

Adapt workflows across your entire portfolio or assign to specific properties.

Orchestrate automation

Automate reminders and communications with ease.

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Welcome to the Triple Win

Say goodbye to one-size-fits-all solutions, and hello to experiences where everyone wins

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Build your financial future

Residents average a 64 point credit score boost after 12 months.

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Save money on utilities

See a 10% reduction in energy bills when filters are changed on time.

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Protect your identity

Over 100,000 cybercrime incidents prevented for RBP users each year.

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Reduce expensive maintenance requests

See a 38% reduction in HVAC-related work orders when filters are changed on time.

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Attract more highly qualified applicants

67% of renters are more likely to choose a rental home with credit reporting than one without.

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Achieve complete insurance enrollment

Our Renters Insurance Program means 100% coverage, so your asset is always protected.

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Reduce delinquencies

85% of renters say they would be more likely to make on-time payments if they knew they would be reported to credit bureaus.

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Delight residents day one

60% of residents say digital move-in services are important when evaluating new rentals.

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Drive reviews and referrals

Residents who are satisfied with their move-in process are 86% more likely to recommend their PM.

7-time-narpm-affiliate Trusted by 2,500+ property management companies to deliver over 2 million resident experiences

"Resident Onboarding has completely streamlined our leasing process. Having leases, benefits, and move-in guides in one place has been such a smooth experience for our residents and our team."

Jennelle Glassburn

Jennelle Glassburn

CRM Properties

“What I've really enjoyed about Resident Onboarding is the fact that all fees are available in one place along with the lease agreement. It makes it easy to review all amounts due as well as the lease agreement very quickly because of how well it's streamlined!”

Amanda-Carson

Amanda Carson

Birdy Properties

"The Second Nature team has been amazing throughout our switch to Resident Onboarding. Their team is always friendly, quick to respond, and willing to jump on a call at a moment’s notice. Their willingness to help at any time has been a huge help throughout the process, and I am very grateful for their support."

Megan-Belanger

Megan Belanger

CRM Properties

"Resident Onboarding has completely streamlined our leasing process. Having leases, benefits, and move-in guides in one place has been such a smooth experience for our residents and our team."

Jennelle Glassburn

Jennelle Glassburn

CRM Properties

“What I've really enjoyed about Resident Onboarding is the fact that all fees are available in one place along with the lease agreement. It makes it easy to review all amounts due as well as the lease agreement very quickly because of how well it's streamlined!”

Amanda-Carson

Amanda Carson

Birdy Properties

"The Second Nature team has been amazing throughout our switch to Resident Onboarding. Their team is always friendly, quick to respond, and willing to jump on a call at a moment’s notice. Their willingness to help at any time has been a huge help throughout the process, and I am very grateful for their support."

Megan-Belanger

Megan Belanger

CRM Properties

Ready to evolve your resident experience?

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Renters Insurance Program is provided by Second Nature Insurance Services, LLC (NPN 20224621). Any policies placed under this program are placed by the preferred insurance partner-broker of Second Nature’s Insurance Services, LLC.